Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

May 10, 2022

The App is really easy to use and has a lot of functionalities. Arianne from the customer support was very helpful in helping me customize some layout details :)

Discovercommunity
Italy
2 days using the app
Rivo replied May 10, 2022

Excellent! It's music to our ears that you are happy with our app and customer service. Thank you so much for your kind words, and we are delighted that we were able to help you with your concern. If there's anything else we can do, just let us know anytime. 🙌 Cheers, Kevin

September 13, 2021

One of the best apps I've used ever! Fast response from the team. I would have no problem in recommending this company and look forward to their future products too.

Tasty Nibbles
India
3 months using the app
Rivo replied September 13, 2021

You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Much appreciated, Kevin

August 30, 2022

Aweomse app, Awesome support! The loyalty options are varied and able to help cater to the various use cases. It's also great that they are constantly improviing the app

BoundbyWine
Singapore
7 months using the app
Rivo replied August 30, 2022

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying the app and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

December 21, 2022

it is agreat app very helful and useful for my growth. I should say Abbie is an excellent customer service agent vey nice professional prompt and very accomodating Thank you

BROOCHITON
Canada
6 days using the app
Rivo replied December 21, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

September 22, 2021

Super helpful to put up a full working loyalty & reward program in the shop and also quick support.
It just seems not possible to translate all of the texts to another language.

Stephan Krippl
Austria
About 2 hours using the app
October 20, 2022

Abbie was excellent at helping me get my store set up. Great customer service. After using it for a few weeks, I'll have a better idea of how the app is. I will update you then.

hook-on-canada
Canada
About 2 hours using the app
Rivo replied October 20, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

December 16, 2022

Betty was just amazing to gave me the best customer service. Really nice and offered me some options in the apps. Beyond of my expectations.
Thanks Betty & Rivo apps. Well done!

moment.
Australia
About 2 hours using the app
Rivo replied December 19, 2022

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our services and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Best regards, Kevin

January 31, 2022

Easy to use app, looks good and easy for customers to understand. Support is helpful and friendly. Thanks Pete for going the extra mile with your professionalism and sunny disposition

Rewindz VI
Canada
3 months using the app
Rivo replied January 31, 2022

We are so grateful that you are happy and satisfied with our customer service. Thank you so much for your kind words! If you ever need help along the way, please let us know. Best regards, Kevin

Edited March 25, 2021

Works right out of the box. Totally customizable which we LOVE. Perfect integration with our store. Our customers and staff love it. It’s easy to use. And the customer service is the uh-mazing!

Peachy Athletic
United States
About 11 hours using the app
Rivo replied March 26, 2021

Your kind words and positive feedback mean the world to us, thank you so much! 🌟 Best wishes, Katherine

Edited April 1, 2022

I love this app and it is definitely helping my business grow a lot! Customer service is great and Betty was very helpful . I cannot wait to upgrade to the paid plan soon . Definitely recommended

VENETA JEWELS
United States
2 months using the app
Rivo replied January 26, 2022

Wonderful! Thanks so much for choosing our app and recommending us to the Shopify community! 🙌 Much appreciated, Kevin