Reviews (1,441)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.
Refine
-
By rating
The customer service is very professional and she gave me some productive suggestions. I think this app will help me increase traffic and sales.
We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thanks so much for the review, and we are here for you anytime you need us! Best wishes, Kevin
I have been using this app for about a year now - everything is great! I recently updated the Shopify theme and needed support to solve a small problem with the page display. Paul from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!
Thanks so much for your kind words! We're so happy to hear that our support was able to help with the theme update. If you ever need anything else, we're always here for you! 😊
- Kevin & Rivo Team
This isn’t my first loyalty app I have used, but so far it does exactly what I need for a small business. I can’t yet afford the costly apps with all the bells and whistles, but this one hits the mark. It’s straightforward and reliable, and I’m more than happy with it. Plus, their support team is prompt, friendly, and super helpful (thanks Paul)
Thanks for your thoughtful review! We're delighted to hear our app fits your business needs and that you've found our support team helpful and friendly. 😊
- Kevin & Rivo Team
Well, first off, the features of this module are well made, work great and the free plan offers more than you need to get your business up to speed. Plus, whenever you need something more, all you need to do is chat with the customer service and they'll happily unlock extra features for you.
It's all I need and I'm sure it will help my business grow, which in turn will make me very willing to pay for premium features.
That's a job well done, guys, right here!
So happy to hear that you've had a great experience with our app! 🙌 Our team is always ready to assist you and go the extra mile. Thanks for the support! It means the world to us. 💙
- Lea & Rivo Team
Excellent customer service and intuitive software, thanks Rivo.
I am really enjoying the benefits of this app. The rep that I spoke with was very helpful and pointed out a couple of things to enhance my experience.
We're so glad to hear the app is benefiting you and that our rep was able to provide helpful tips. If you ever need more support, we're always here to help! 😊
- Kevin & Rivo Team
Amazing and very helpful. I recently changed my Shopify theme and had some troubling updating my reviews and rewards landing page. Abbie was super helpful!
Thank you for the amazing feedback! We’re so glad to hear that our support was helpful with your theme update. We’re always here to assist with any issues – feel free to reach out anytime!
- Kevin & Rivo Team
I just want to say a big THANK YOU to Abbie, she is a star!
She helped me very quickly, in a professional and friendly at the same time manner, and made me feel a valued customer!
Once again THANK YOU Abbie!
Thank you for the wonderful feedback! We're so glad to hear you had such a positive experience. We truly appreciate your kind words, and we're always here if you need anything else! 😊
- Kevin & Rivo Team
Arianne was really helpful and kind! Very good experience interacting with her. She pointed me to the right knowledge articles and even offered up additional design tips that I didn't ask for but are very useful and that I will implement! Thank you Arianne :)
It's fantastic to hear you had a great experience and found the extra tips helpful! We always strive to provide valuable support. Thanks for your feedback, and if you need anything else, we're here for you!
- Kevin & Rivo Team
First time looking into reward programs & I landed with Jel from the Rivo Team - 5/5 STARS. Super helpful, very friendly and she knew what she was talking about! She alleviated all of my doubts as well as my concerns and even walked me through the setup. Don't go any further than Rivo, you won't find better service!
Thanks for the amazing review! We're thrilled our support team helped you get set up and addressed all your concerns. We appreciate your 5-star rating and are here whenever you need us!
- Kevin & Rivo Team
