Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

July 9, 2024

Thanks for helping me, Pete. The Rivo App is amazing, I like the way it appears on my site. My customers will find the rewards useful. thanks

GetLitVibz
Canada
5 days using the app
Rivo replied July 11, 2024

Thank you for your feedback! We're glad you're enjoying the RIVO App's integration on your site. Your customers will love the rewards!
- Kevin & Rivo Team

July 5, 2024

Customer service with Jel was amazing!

The Natural Lather
United States
About 1 month using the app
Rivo replied July 8, 2024

Thanks so much! We're thrilled you had a great experience with our customer service team. Your feedback is truly appreciated! 😊
- Kevin & Rivo Team

June 22, 2024

Jel was very informative and willing to help.

Nova Jewelry
United States
3 days using the app
Rivo replied June 24, 2024

Thank you for your feedback! We're glad to hear we could assist you. Let us know if there's anything else we can do for you!
- Kevin & Rivo Team

May 30, 2024

Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!

FarmWise
United States
13 days using the app
Rivo replied June 3, 2024

Thrilled you're enjoying the app and our service! We're here to help make your experience awesome. Let us know if you need anything else!
- Kevin & Rivo Team

May 25, 2024

INCREDIBLE customer support! I chatted with Pete, at 10:55pm, with urgent requests to embed features into my theme. I was worried it would be too late for someone to help me efficiently. He was timely, professional, and took care of all of my requests either with helpful explanations or by doing it for me (which I greatly appreciated). Highly recommend!!!

Reclaimed Boutique
United States
1 day using the app
Rivo replied May 27, 2024

Thanks for the shoutout! 🌟 We're here round the clock to assist. Delighted we could meet your needs promptly and professionally. Cheers!
- Kevin & Rivo Team

May 21, 2024

Customer support is awesome, Jel helped me out and was very friendly and efficient!

JAR'D
United States
22 minutes using the app
Rivo replied May 23, 2024

We're thrilled our support team could assist you efficiently and with a smile! Thanks for sharing your experience! 😊🌟
- Kevin & Rivo Team

May 15, 2024

Jel offered fast and awesome service.

Better Days
United States
About 2 hours using the app
Rivo replied May 17, 2024

Thank you! We're thrilled you enjoyed our speedy and stellar service. Look forward to serving you again soon! 🚀🌟
- Kevin & Rivo Team

May 11, 2024

Great support from Jel, she was friendly and very knowledgeable. Rivo has many features and a free plan.

TFC&H Co.
United States
About 3 hours using the app
Rivo replied May 13, 2024

Thanks for sharing your experience! We're thrilled you found our support helpful and enjoyed exploring Rivo's features. Feel free to reach out if you need anything! 🌟
- Kevin & Rivo Team

May 3, 2024

Jel was extremely helpful and great customer service. Great app!

Interyan
United States
About 3 hours using the app
Rivo replied May 6, 2024

Thanks a bunch! Glad we could assist you. Our team strives to deliver top-notch service. Enjoy using our app!
- Kevin & Rivo Team

April 26, 2024

I've used the app before on another website and I was extremely happy with it. when I launched my new site, adding this was a no brainer!!

ARC APPAREL SUPPLY
United States
About 5 hours using the app
Rivo replied April 29, 2024

Fantastic! We're so glad you've continued to enjoy our app with your new site. Thanks for sticking with us! 😊
- Kevin & Rivo Team