Reviews (1,440)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

June 23, 2023

I needed a program that was affordable, and I happened to find this one. I chatted with Jel to get everything up and running. She was super helpful and very fast. Being a small business, I am very thankful for Jel making this easy for me!

Itsy's Crystal Cove LLC
United States
About 2 hours using the app
Rivo replied June 26, 2023

Thank you for your kind words! It's fantastic to hear that our team provided the help you needed to get the app running. We're here to assist you anytime 😊 - Lea, Rivo Support Manager

July 5, 2023

Jel was very helpful with assisting me with the site. I was having some issue figuring out the theme colors in styles and She was helpful and prompt in helping me with issues.The app seems fairly intuitive and useful for the store. Would recommend.

Home Invigorate LLC
United States
1 day using the app
Rivo replied July 6, 2023

Thanks for your kind words and choosing RIVO! 💙 Happy to hear you find our app intuitive and useful for your store! Thanks for the recommendation! 🙌
- Lea & Rivo Team

June 19, 2023

PRICING. SUPPORT. AMAZING - these guys aren't taking the piss, they are offering what we all want at the right price.

Honestly I wasted huge amount of money subscribing to Yopto and Loyalty Lion and both were horrendously expensive and purposefully limited the feature set so much.

Gonna sign up to their reviews platform too now.

The Joy Make Club
New Zealand
About 1 hour using the app
Rivo replied June 20, 2023

Thank you so much for your positive feedback! We're thrilled that you found our pricing reasonable and our support team helpful. We strive to offer our customers what they truly need at a fair price. We appreciate your trust in us and look forward to serving you with our reviews platform as well. - Kevin

Edited March 30, 2021

I use this app to increase my business and my social media too ....................................

Pkaras
United States
12 minutes using the app
Rivo replied March 31, 2021

Thanks so much for the awesome feedback and 5-stars! 🙌Best wishes, Katherine

September 19, 2022

wonderful customer service! helped me easily with my question and was super nice and knowledgeable!

wallflowerdogmom
United States
About 2 months using the app
Rivo replied September 19, 2022

Thanks so much for this 5-Star review! Let us know if there's anything else we can do to help along the way. Cheers, Kevin

November 22, 2022

Effortless onboarding and great assistance by the Rivo team. In particular Paul, he was very helpful.

FROZEN APPAREL
United Kingdom
Over 1 year using the app
Rivo replied November 22, 2022

So glad that you are happy with our service! Thank you so much for leaving a 5-star review! Cheers, Kevin

December 19, 2022

I am ABSOLUTELY BLOWN AWAY by the customer service and help i have gotten from Rivo 100% recommend!

RoDeskPads
United States
About 3 hours using the app
Rivo replied December 19, 2022

5-Stars! Whoot Whoot! 🤩 We're so thrilled you are enjoying our services, and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! 🎉 Much appreciated, Kevin

October 11, 2021

Easy to use and install app. Looks great on the site and add another way to add customer interaction.

Lee's Treasure Chest LLC
United States
2 days using the app
Rivo replied October 12, 2021

We're so happy to see that you had a 5-Star experience! 🙌 We're always striving to help you and your business succeed! Best regards, Kevin

December 30, 2021

This app is great to get your conversion rate up and I look forward to working with them in the future

Anime Kingdom
Canada
17 days using the app
Rivo replied December 30, 2021

We greatly appreciate the 5-star review! 🌟 We're so thankful for customers like you and are super excited to be able to contribute to you and your business's success! If you need anything at all, just let us know. Cheers, Kevin

December 31, 2021

very quick and helpful. thank you sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo much!

PINKY PROMISE LA
United States
9 months using the app
Rivo replied January 3, 2022

Awesome! Thanks so much for the 5-stars. Cheers, Kevin