Reviews (1,441)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.
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Excellent customer service - you only need to wait a few seconds to get an answer on the chat. The person who answered my questions was friendly and helpful. The interface of the app is also excellent!
We are so happy you are enjoying our app and customer service! Thank you so much for the positive feedback and review! 🌟 Much appreciated, Kevin
Brilliant program for anyone looking to increase their customers loyalty and sales. The staff who work here are also VERY helpful and response times are impressive. HIGHLY reccomend this program. Very happy customer!
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying the app and spreading the word about us! We're always striving to top your expectations and love the feedback! All the best, Kevin
Three out of three!!! I now have the rivo popup, reviews and loyalty apps installed. So easy to use and if you get stuck the customer service is amazing. Abbie has been so helpful, I really cant recommend rivo enough!
Thank you for being a valued customer and for using our apps! 🤩 We're grateful for your support and trust in us to help grow your business. If you need any further assistance, please don't hesitate to reach out to us. Our team here at Rivo will be delighted to assist you.
Cheers, Kevin
had this installed for a few weeks now and I can tell you the team behind this is on point. Always on chat to help with any questions you have. Overall this is a great loyalty program and has all the features you need to get up and running. Its also better priced then most, check what you get on the others if they are at a lower price as most have tiers that add more features. Most you have to get up a tier or two to get the features they offer on the base.
Thank you for sharing your experience with us! It's great to hear that you're enjoying our app and our team was helpful. We're committed to providing great products with all the features you need at a fair price. Don't hesitate to reach out if you have any further questions or feedback! - Lea, Rivo Support Manager
I love this app. It is incredible. I searched Shopify for so long trying to find an app that was budget affordable and still did what I wanted, I could not find any loyalty app that was within in my budget, and I could not afford to spend more being such a small business and in the midst of COVID-19. When I found loyalty hero it honestly made my week! 110% recommend, the experience with them has been more than just worth it. Thank you for providing a loyalty app for free.
Siobhan
Owner of Before Midnight Rentals.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime! All the best, Katherine
Super helpful during onboarding! Abbie was great!
Delighted to hear you found our onboarding helpful and support great! We're here whenever you need assistance. Thank you for your feedback!
- Kevin & Rivo Team
Rivo leaves a bunch of installed items and applications on the site once uninstalled. This is unacceptable !
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your experience. It appears you’ve already uninstalled, but we’ve reached out via email to offer additional assistance and ensure any remaining issues addressed.
Please don’t hesitate to let us know how we can further support you.
Best regards,
Lea
Hyper-fast and efficient!
Pete's help in setting up the loyalty program was a real masterclass!
I recommend Rivo
Thank you for your awesome review! It's always great to hear that our merchants are happy with our service. Thank you for your recommendation, and please don't hesitate to reach out if you need any further assistance! - Lea, Rivo Support Manager
Soporte muy rápido en la resolución de incidencias. Hace poco que la instalé pero la experiencia de uso está siendo fácil de implementar.
¡Realmente apreciamos la revisión de cinco estrellas! Estas reseñas alegran nuestro día aquí. gracias, kevin
The customer service is very professional and she gave me some productive suggestions. I think this app will help me increase traffic and sales.
We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thanks so much for the review, and we are here for you anytime you need us! Best wishes, Kevin
