Reviews (1,441)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.
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Arianne helped save me hours. Not sure I would stay w Rivo if it wasn't for the support.
Thanks for the kind words! We're thrilled our support saved you time. We’re committed to making your experience seamless, and we’re here whenever you need assistance. Appreciate you sticking with Rivo!
- Kevin & Rivo Team
Excellent customer service! Thanks to Bryan for going above and beyond, super helpful and friendly. Highly recommend!
Thank you for the wonderful review! We're so glad to hear that our customer service went above and beyond to assist you. Your recommendation means a lot to us! If you need anything else, we're always here to help! 😊
- Kevin & Rivo Team
Amazing customer service! Jel was so quick to respond and went above and beyond. The free plan offered is also much better than other services out there.
Fantastic! We're thrilled to hear that our customer service exceeded your expectations and that you’re happy with the free plan. If you need anything else, we’re always here to assist! 😊
- Kevin & Rivo Team
Exceptional Support from Pete & Bryan!
Pete and Bryan from Rivo provided outstanding support! They were incredibly helpful, patient, and knowledgeable, guiding us through every step with clear explanations and genuine care. No matter how complex the question, they took the time to ensure we fully understood the solution. Their expertise and dedication made everything smooth and stress-free. Truly a top-tier customer service experience—thank you both!
Thank you for the incredible review! We're so happy to hear that our team was able to guide you smoothly through the process with care and clear explanations. Your kind words mean a lot to us, and we're always here to support you moving forward! 😊
- Kevin & Rivo Team
Jel responded quickly and went far and beyond in helping us with support. Highly recommend.
Thank you for the amazing review! We're thrilled to hear that our support team went above and beyond to assist you. Your recommendation means a lot to us! 😊
- Kevin & Rivo Team
I can't say enough good things about my experience with Arianne from Rivo Loyalty! She was incredibly helpful, patient, and knowledgeable in answering all my questions. Not only did she guide me in the right direction, but she also went above and beyond to assist me with editing and making sure everything was set up perfectly.
Her professionalism and friendly approach made the whole process seamless and stress-free. If you're looking for top-notch customer support, Arianne is the best! Thank you so much for your outstanding service! Highly recommend!
Thank you for the incredible review! We're so happy to hear that our support team made your experience seamless and stress-free. We truly appreciate your kind words and recommendation. If you need anything else, we’re always here to help! 😊✨
- Kevin & Rivo Team
It's a nice app, mostly intuitive, for us and customers, and the customer support is awesome!!!!
Thank you for the great feedback! We're thrilled to hear that you find the app intuitive and that our customer support has been awesome. If you ever need anything else, we’re always here to help! 😊
- Kevin & Rivo Team
Arianne was super kind and helped me set up the basics. The support is really great.
Thank you for the kind words! We're so happy to hear that our support team was able to help you set up the basics. If you need further assistance, we're always here to help! 😊
- Kevin & Rivo Team
Appreciate the help from Abbie and being responsive to solve my problem!
You're very welcome! We're so glad we could help and resolve the issue quickly. If you need anything else, feel free to reach out—we’re always here for you!
- Kevin & Rivo Team
Arianne from the help team has been exceptional to deal, going far & beyond to make the experience seamless...just as great as the software itself!
Thank you so much for the kind words! We're thrilled that both our support team and the software have made your experience seamless. We’re always here to help if you need anything else!
- Kevin & Rivo Team
