Reviews (1,441)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.
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I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!
Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth!
- Kevin & Rivo Team
My Live Chat with Pete was SUPER helpful. Thank you Pete!
You're very welcome! We're so glad to hear the live chat was super helpful. If you need anything else, we're here for you! 😊
- Kevin & Rivo Team
Amazing customer support, Arianne solved my issue in a few minutes with the friendliest attitude.
Thank you for the amazing feedback! We're so happy to hear that our support was quick and friendly. If you need anything else, we're always here to help! 😊
- Kevin & Rivo Team
Jel was lovely to talk too, very helpful and helped me completed what I asked
Thanks for the great feedback! We're so glad you had a positive experience. If you need anything else, we're always here to help! 😊
- Kevin & Rivo Team
Jel was incredibly helpful and right away made me feel that she wanted to help me and my business. Not only did she help me with what I was inquiring about but she also went above and beyond and offered a suggestion that would help my business. Thank you, Jel and Rivo Team!
Thank you for the amazing feedback! We're so glad to hear that our team went above and beyond to help you and your business. If you need anything else, we're always here for you! 😊
- Kevin & Rivo Team
Arianne with the live chat support was so helpful!! I had a customer wondering how to redeem points and she made a step by step tutorial video for the customer to follow on our actual website
Thanks so much for the quick responses and help
That's awesome to hear! We're glad our live chat support could provide the step-by-step help your customer needed. Thanks for letting us know—we're here whenever you need us! 😊
- Kevin & Rivo Team
Jel was great. All the other customer service was great as well.
Thank you for the wonderful feedback! We're thrilled to hear you had a great experience with our customer service team. We're here whenever you need us! 😊
- Kevin & Rivo Team
The App was a welcome surprise, and to date looks like it will be a permanent and well used feature within our store. Abbie assisted me with a couple of things, which was super smooth, and even offered a couple of other tips for things we hadn't picked up.
Overall App looks like it is certainly fit for function, and so far the experience and customer service experience has been exemplary.
Thank you for the fantastic review! We're thrilled that the app is fitting perfectly into your store and that our support team was able to assist with useful tips. We're here for you anytime! 😊
- Kevin & Rivo Team
Abbie was so lovely and helpful! They made my query so easily fixed.
Thank you for your kind words! We're so happy to hear our support team made everything easy for you. We're here anytime you need help! 😊
- Kevin & Rivo Team
Dan provided exceptional customer service. Polite, timely and helpful. I got my issue resolved quite quickly. Furthermore, my issue was a technical issue which is notorious for taking time. In my case, Dan escalated to the relevant team and that team resolved it quickly.
The app itself is good and does everything we need it to. I recommend it.
Thank you for the fantastic review! We're so glad our support team was able to resolve your technical issue quickly. We appreciate your recommendation and are here to help anytime! 😊
- Kevin & Rivo Team
