Reviews (1,441)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.
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The app is easy to use and great technical support provided by Dan.
Thank you for the great review! We're glad you find the app easy to use and appreciate the support we provide. We're here anytime you need us! 😊
- Kevin & Rivo Team
Excellent customer service. The app looks very user friendly to set up aswell.
Thank you! We're so glad you found both the customer service and the app easy to use. 😊
- Kevin & Rivo Team
Pete was extremely helpful and the plugin works immediately upon installation. Very easy setup and a pleasure to work with.
Thanks for the great review! We're thrilled the setup was easy and that you had a positive experience. Happy to help anytime! 😊
- Kevin & Rivo Team
I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!
We're overjoyed to hear about your positive experience! Thanks for the wonderful review and for recommending Rivo. We truly appreciate it! 😊
- Kevin & Rivo Team
I’d recommend this app because it’s very easy to navigate. Even for a novice like myself. I had a question and Pete FIXED EVERYTHING for me. He even gave me helpful suggestions for my website along with instructions to do it! He didn’t have to do that for me. But, he did. So grateful to have had some real help for the first time since I created this website.
Thanks for your kind words! We're thrilled to hear you had such a great experience. Happy to help anytime! 😊
- Kevin & Rivo Team
I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!
We're so glad we could help you out during the busy season! Thanks for the kind words—happy to assist anytime, even on special occasions. Let us know if you need anything else!
- Kevin & Rivo Team
She was great! Answered all my questions and helped me with the app.
Awesome to hear we were able to help! If you have any more questions or need further assistance, we're always here to support you. Thanks for the feedback!
- Kevin & Rivo Team
Amazing experience working with Abby, she help me setting up my app, and I’m very pleased. Thank you
We're happy our support could assist you in setting up the app. Thanks for the feedback, and just reach out if you need more help!
- Kevin & Rivo Team
Bryan from Rivo support was very helpful with making sure that the app fits with our website's functionality.
Great to hear our support team could tailor the app to fit your needs! If you have any more questions or need further assistance, we're here to help.
- Kevin & Rivo Team
I just downloaded Rivo to set up a loyalty program for my website. I chatted with Pete about a question I had about customization and he was so helpful, immediately sending a breakdown on how to do it step by step and also had amazing suggestions for how to change icons for things I didn't even know I could change on Shopify! Super grateful for Pete and his immediate responses and all the help!
We're so happy to hear you had a great experience with our support team! Thanks for sharing your feedback. We're excited to see your loyalty program come to life and are always here with more tips and help!
- Kevin & Rivo Team
