Rivo: Loyalty Program, Rewards

Working with Abbie at Rivo was fast, easy and simple which I appreciated. The Rivo system has made it easy for the company I work for to have a loyalty program for the customers, which we appreciate so much!

We've been using Rivo for about 5 years and it's been pretty great. It's easy to setup, easy to explain, and implements nicely into our POS and online store.

Keveny provided exceptional support and truly went above and beyond to help me set up my referral campaign. He took the time to walk me through everything step by step, making sure I understood how it all works and that it was set up properly.

His patience, attention to detail, and willingness to help made the whole process smooth and stress-free. It’s rare to get this level of support — really appreciate it. Thanks again, Keveny!

Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.

Arianne at Rivo support is very responsive and thorough - really appreciated her assistance!

Arianne was so patient with helping me with setting up the banner on my website, she paid attention to details, understood my frustration, delivered exactly what i asked for and beyond. If not for her, i was ready to uninstall the app again. Thank you Arianne to your special help.

Responsive and profesional support.

Thank you for your help!

I'm just about to switch to Rivo, and a question came up this morning. I hopped onto chat and, with Abbie's help, had my answer in a few minutes. She was friendly, knowledgeable, and very helpful. Great to get answers so easily!

helpful response

Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy. For example:
- Referral link doesn't show on customer account main page, customer needs to go to "Profile" to see their link.
- Loyalty landing page is an absolute mess out of the box, sections are misaligned, color customizations don't work, and there are padding issues. Unless you plan on doing custom CSS, it's not worth it.
- Support doesn't help at all, tells you "You'll need custom CSS". Some of the CSS things they mentioned, I was able to fix with a shopify settings. If you ask for help, they mentioned that you'll need to upgrade to their $699 month plan to have them help.

Terrible experience, would not recommend.