Rivo: Loyalty Program, Rewards

For starting out, the available settings and setup is just right! Paul helped me with the removal of branding and assisted on tips for beginners. Our chat totally slayed and was speedy as heck. I'm inspired to explore the possibilities of the app and grow the use of it alongside my business!

it’s not logical for your app to get paid for orders that I have generated myself.
I run ads > get customer orders > in this case, what benefit does your app provide to justify being paid?

Originally gave a 5 star review because it was easy to set up only to find out that it really does not work. My customers cannot redeem their points and I am told "Redeeming points at checkout is only available in Shopify Plus plan merch which is $2300 a month. Plus if you modify the benefits of a VIP tier, the modifications do not update for existing members but only for new members. I was told to delete the benefit and add a new one but that still did not work. Such a waste of time. What is the purpose of a loyalty program if the customers cannot get any benefits. Now I want to download my customers with points so that I can add their points to a different program but there does not appear to be any download capabilities or print reports. Stay away. Over an hour on a chat with Jel and the results are that I am completely screwed.

One of the best customer service I have had on Shopify period! Arianne was super helpful, sorted out things with me and was quick on the reply. The platform is easy to use, and has lots of features to play with! Also has POS integration which Arianne pointed out which is super useful!
She managed to give up loads of goodies on the app and was just super helpful! Was with Loyalty Lion before this and they don't really have a "customer service", and takes days to reply. SO based on that, Rivo is Awesome!!!

The supporting team is excellent, very quick response and helpful. Especially shouting out for Jel. All the features are easy to use. And the app is with great value. I really like the idea of tiered loyalty programme. The only thing is I really want the feature that the customer could have discount on every order they make once they reach certain tier rather than one-time off discount. I'll be so happy to update my plan as long as this feature becomes available.

I’ve been using the Rivo Loyalty and Rewards app, and it has been such a seamless experience! Special thanks to Paul and Pete for their outstanding support—they’ve been incredibly helpful and prompt in addressing all my queries over the past few days. I truly appreciate their dedication and assistance. The app itself is easy to use, and I’m confident it will continue to be a key part of my business. I’m definitely staying a loyal client!

I am probably to stupid to start this app, but I was totally annoyed by the ongoing efforts of the company to upsell me to one of their pay programs. Too many pop-ups for my liking. Too many interruptions while trying to setting it up for a first trial.
Again, likely I am partly to be blamed, but I consider myself somewhat experienced with such apps.

Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).

Great app and easy to navigate. Even with the free features, it's more than capable to start our loyalty program.

The team has been very helpful, professional and quick to assist (Jel has been super helpful and quick to help) with any enquiries and support. Would highly recommend giving this app a go.

I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.