Reviews (1,442)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

April 11, 2024

Been using another app from this company and now got to try out this loyalty thing. CS team is great as usual and Pete is very helpful.

s/ash & para//el
Hong Kong SAR
20 minutes using the app
Rivo replied April 12, 2024

Thanks for sticking with us and trying our new loyalty app! We're thrilled to hear our customer service team continues to be a great help. 😊
- Kevin & Rivo Team

April 9, 2024

Easy to use and set up, helpful support and it looks great on my website! I would recommend it!

Stay Dreamy Shop
Canada
About 2 months using the app
Rivo replied April 11, 2024

Thanks for the glowing review! Thrilled you found our app easy and love how it looks. Your recommendation means a lot to us! 🌟
- Kevin & Rivo Team

April 2, 2024

This is fantastic! It's user-friendly, rewarding, and their customer support is top-notch. Highly recommend it for anyone looking to earn rewards effortlessly.

HSN ONE SHOP
United States
About 2 hours using the app
Rivo replied April 4, 2024

Thrilled you're finding our app fantastic and user-friendly! Thanks for the high recommendation. Your support motivates us! 🌟
- Kevin & Rivo Team

March 29, 2024

Great support (Jel - thanks).

éclat beauty Deutschland
Netherlands
12 days using the app
Rivo replied April 1, 2024

Happy to help! Thanks for the shout-out. We're here whenever you need us.
- Kevin & Rivo Team

March 24, 2024

these guys are amazing! I had Abbie help me with a few questions, she went well above and beyond. 10/10 support!!

Seppuku
Australia
About 2 hours using the app
Rivo replied March 26, 2024

Thrilled to hear you received amazing support and had your questions answered! Thanks for the perfect score. We're always here to help! 🌟
- Kevin & Rivo Team

March 24, 2024

Amazing help & support from Arianne. Easy setup and usability.

Teadaan India
India
About 2 hours using the app
Rivo replied March 26, 2024

Thrilled you found the setup easy and our support helpful! Thanks for the amazing feedback! Here's to your continued success 🚀🌟.
- Kevin & Rivo Team

March 24, 2024

Abbie was a pleasure to communicate with and gave helpful suggestions for improving the store.

Pressii
United States
5 days using the app
Rivo replied March 26, 2024

So glad you had a positive experience and found our suggestions helpful! It's our pleasure to support your store's growth. Thank you!
- Kevin & Rivo Team

March 19, 2024

I love this Loyalty app! It’s easy to navigate, and keeps my customers coming back! The online chat representative Abbie was kind, patient, and knowledgeable! Thank you Rivo!

Crown Couture
United States
Almost 3 years using the app
Rivo replied March 25, 2024

Thanks a ton for your fantastic feedback! We're overjoyed to hear Rivo and our app are making a difference for you and your customers. Here for you anytime!
- Kevin & Rivo Team

Edited August 20, 2024

Abbie was fantastic. She verified my account quickly and also provided a few improvement advice. Great customer service from Rivo.

Royal Pure Nest
Australia
5 months using the app
Rivo replied March 20, 2024

Delighted to know we delivered fantastic support and helpful advice for your account! We aim for great service. Thanks for acknowledging our efforts!
- Kevin & Rivo Team

March 19, 2024

Jel was extremely helpful and answered all of my questions. She even offered some great advice to help my site's appearance. Great Job!

Scary Jerry's Mountain Fire Hot Sauce
United States
About 2 months using the app
Rivo replied March 25, 2024

Wow, thanks for the awesome review! We're so glad we could help. Don't hesitate to reach out if you need more advice or support. Cheers!
- Kevin & Rivo Team