Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

November 6, 2022

Great help by Arianne and very prompt responses. Understood the problem and provided extra assistance for me to get more familiar with the features as well.

OurDve
India
About 6 hours using the app
Rivo replied November 8, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

February 25, 2021

Such a great app that exactly what I need. The operator is very good to reach us since we get this app on our page. Hope people can find what they want here.

JollyWhale
Australia
5 days using the app
Rivo replied February 26, 2021

Thank you so much for the positive review! 🙌 All the best, Katherine

December 21, 2022

Arianne was very prompt and helpful! I like how the free plan gives you what you need to start without feeling dissatisfied. My plan is to upgrade very soon.

Megan-Marie
United States
About 2 hours using the app
Rivo replied December 21, 2022

Awesome, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🎉 Cheers, Kevin

November 28, 2021

I used this app for customer retention, but gained so much more with the customer service rep. They care about your concerns and try to help however they can.

ÈquilibreFashions
United States
10 months using the app
Rivo replied November 29, 2021

Thank you so much for your appreciation, ÈquilibreFashions! 😊 We are here for you anytime you need us! Cheers, Kevin

December 9, 2021

Absolutely amazing service by team member Lance. Guided be from A to Z and spent over an hour with me with prompt replies and considerate service. Thank you!

Beabloss
Australia
About 2 hours using the app
Rivo replied December 9, 2021

We're so glad to hear you had a 5-star experience! 🤩 Thanks so much for the positive review and feedback! If you need more help along the way, just drop us a line anytime. Cheers, Kevin

Edited October 3, 2022

Super functional & easy to use, plus the costumer support it's super friendly :) Arianne was really helpful solving any concerns fast. keep up the great work!

Lamoille Yoga
United States
Over 1 year using the app
Rivo replied October 3, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

February 2, 2023

I definitely recommend this App to everyone. Abbie was so helpful and went above and beyond. She definitely put me at ease using a new app. Thanks so much!!!!

Classique Jewellery
New Zealand
About 5 hours using the app
Rivo replied February 2, 2023

Thank you for the wonderful review! 🌟 We appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

Edited December 17, 2021

I love this app. It's easy to use and the customer support is great. The functionality could be broader, but it seems like they're adding things all the time.

The Clay Impress
United States
9 months using the app
Rivo replied December 20, 2021

Glad you are loving our app! Thank you so much for the 5-Star review! 🙌 We're consistently working to improve and build the best app possible and I'm happy to say that we do have more features coming down the pipeline. If you have any questions along the way, please let us know! Cheers, Kevin

Edited January 7, 2022

I think this app looks great, though nobody has used it as yet so I can't really comment on what it's like.
The support, when accessed, however, was top notch.

Master Medical
United Kingdom
15 days using the app
May 24, 2023

Quick, responsive support. Very clear, helpful and easy to follow. It was nice that Jel offered other suggestions to make our website better. Thanks again!

BlueWaterCoral
Canada
20 days using the app
Rivo replied May 25, 2023

Thanks for your kind words! It's great to hear that our support team was helpful. It's our pleasure to go above and beyond to ensure our customers are satisfied. Let us know if there's anything else we can do for you. - Lea, Rivo Support Manager