Reviews (1,441)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and use, even for non‑technical teams, with intuitive tools for loyalty points and referrals. They value its flexible customization, smooth Shopify/Shopify POS integration, and strong performance, even on free or lower‑tier plans. Many highlight exceptional, fast support that helps with setup, design tweaks, troubleshooting, and ongoing optimization, calling it a game‑changer for customer engagement and retention.

March 3, 2021

Very easy to install and sync! Also, great customer service! Thanks for an easy to use rewards app! I'm looking forward to rewarding my loyal customers!!

Willey Bandz
United States
6 days using the app
Rivo replied March 4, 2021

Thank you for the 5-Star review! Your honest feedback means everything to us and we're glad that you feel we're on the right track! 🙌 Much appreciated, Katherine

January 18, 2023

Great features, easy to use and understand and SUPER GREAT understanding and helpful team. I seriously love everything about that app. It's a must have..

Fit 'n' Vit
United Kingdom
About 1 year using the app
Rivo replied January 18, 2023

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

March 6, 2023

So far so good, support was quick and helpful. Decided to use Rivo instead of the other highly rated ones. As it is a better interface, and more features

BRUNO Malaysia
Malaysia
26 minutes using the app
Rivo replied March 6, 2023

Your support means everything to us, and we're grateful that you've chosen our app for your business. Thanks so much for the positive feedback and 5-stars! 🌟
Best wishes, Kevin

September 25, 2021

good.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Vibrantbd.com
Bangladesh
5 months using the app
April 1, 2021

So far so good ! loving the app. Looking forward to my customers signing up for our loyalty rewards and earning points towards some pretty awesome stuff!!

Positive Message Clothing
United States
About 9 hours using the app
Rivo replied April 2, 2021

We're so glad that you love our app! Thank you so much for the positive 5-star review! 🎉 All the best, Katherine

October 15, 2021

I have only really started to understand the concept of this app and am really excited to see it working. I believe that it can only add value to my store.

AnArrayofGifts
Australia
5 months using the app
Rivo replied October 15, 2021

Thanks so much for the review, AnArrayofGifts! 😊 We're so thankful for customers like you and are super excited to be able to contribute to you and your business's success! If you have any questions about the app, please let us know! We're here to answer anytime! Much appreciated, Kevin

March 11, 2022

Abbie was very helpful. I'm not used to customer service reps being this helpful. It was a bit shocking, in a good way, Regarding the app, so far, so good,

Maverick Disc Golf
United States
About 1 hour using the app
Rivo replied March 14, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

January 1, 2023

Wonderful app and exceptional customer service. Very happy with the support I have been provided and excited to offer a rewards experience to my customers!

lunadarkshop
Canada
About 2 months using the app
Rivo replied January 1, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

Edited December 16, 2021

I enjoy using this app, it has been a great asset to my business! I recommend this app to all my customers since my main clients are small business owners.

Designs On The Go
United States
8 months using the app
Rivo replied December 16, 2021

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses, and we are so excited to help contribute to you and your business's success. If you ever need anything, we are here for you anytime! All the best, Kevin

Edited April 8, 2022

Really like this app, easy interface and insights, great customisation tool and Betty is was super helpful throughout! Highly recommend as it also converts!

Matcha Union
United Kingdom
11 months using the app
Rivo replied May 14, 2021

Wonderful! Thank you so much for the positive feedback and for recommending us to the Shopify community! 🎉 Cheers, Katherine