Reviews (1,260)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, cost‑effective way to improve product discovery and boost conversions, especially for large or complex catalogs. They praise its fast, accurate search, advanced filters, and strong support for tags, SKUs, metafields, and custom merchandising rules. Many use it for both search and collection pages, appreciate detailed search analytics, deep design customization, strong performance, and say support is outstanding and highly technical.
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I'm writing from Japan. I'm using a translation site, so I'm sorry if it's rude or inappropriate.
Among the apps that support searching in Japanese, I think that it is a fairly high-performance app and the price range is reasonable.
The customer support staff responded promptly and politely even though they were busy.
I am very grateful. thanks so much!
日本語での検索に対応しているアプリの中では、一番使いやすくお値段的にも納得のいくアプリだと思います。
フィルターの表示を変更したかったのですが管理画面からは設定ができず、サポートセンターに問い合わせたところ、わざわざカスタマイズしてくださいました。
おかげさまで理想の検索フィルターが設定できました。親切かつ丁寧なご対応をいただき、ありがとうございました。
We used this app for about 1-2 years, its pretty good and full of options. They've changed their pricing about 3 times, doubling ths cost most of the time. Way too costly for what it is, we are done with it. We triied to reach customer support and they have no control on it, cant help.
Hello,
Thank you very much for your feedback. Glad to hear that you have been using our app for so long and enjoyed its functionality!
Regarding the situation with pricing that you are describing, we had started using a new pricing model recently, and prices for some plans indeed have been raised. We kept the pricing the same for over 9 years, but our app has changed quite a lot after all these years, so we had to make changes to the subscription plans eventually.
I also must say that we have changed our prices only once, it has never happened before. As far as I understand, you are also referring to the situation when your discount had expired, about which you reached out to us about 5 months ago. In the email with the offer of this discount it was stated that this discount only lasts for 1 year, which it did.
We have sent you a message about the pricing for your store at jpvachon1@gmail.com a few days ago. If you don't see it in the inbox, please check the spam folder or message us at feedback@searchanise.io. We will be more than happy to find a solution for you and answer any questions if they arise.
Have a nice day!
Great app and als great support, this is the best combination you can have!
What a nice review! Thank you for sharing it here! We are truly happy to see that you're enjoying your experience with both our search functionality and our support.
Feel free to let us know if you have any new questions.
Best wishes,
Searchanise team
TOP ASSISTENZA
Thank you for your great feedback! We’re glad our support team could assist you so well.
Best wishes,
Searchanise team
Satisfactory app, satisfactory customer service.
Thank you for your feedback! We're glad to hear that you're satisfied with both the app and our support. If there's anything we can do to make your experience even better, feel free to let us know, we're always here to help!
Best wishes,
Searchanise team
Not working on Black Friday!
Hello,
We are very sorry to see that our recent issue affected your store, especially on Black Friday! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Sillas, your customers will be redirected to the Search results page with all the products found for the ‘Sillas’ search term. If this mechanism didn’t work for you during our issue, please let us know, and we will gladly investigate it.
Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options to make our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster.
As we can see, you have already removed our app. We're very sorry to see it! If you ever decide to give us another chance, feel free to contact us at feedback@searchanise.io with any questions or queries. We will be there for you!
Best wishes,
Searchanise team
Great support
Thank you for your feedback! We're thrilled to hear you had a great experience with our support team. If you need any further assistance, feel free to reach out anytime.
Best regards,
Searchanise team
I recently started using the filter and search function on our website, and I must say, it's been a game-changer for my online shopping experience. The ability to effortlessly narrow down my search results and find exactly what I'm looking for has saved me so much time and frustration. Not to mention, the filters are incredibly intuitive and easy to use, making it a breeze to explore different options and discover new products. I love how seamless and efficient the whole process is, and it has definitely made me a loyal customer. Thank you for making my experience so much more enjoyable! Thank you Mary, Ksenya, Julia, Maria and rest of the team!
Thank you for your fantastic review! We're thrilled to hear that our filter and search function have made such a positive impact on your online shopping experience. It's wonderful to know that you find the process seamless and efficient, and we're delighted to have you as a loyal customer. Your kind words about our team members are truly appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.
Best regards,
Searchanise team
Great dev support!
Thank you for your feedback! We're glad to hear that you're satisfied with our development support. If you have any more questions or need further assistance, don't hesitate to reach out to us.
Best regards,
Searchanise team
Helpful support team and good app
Thank you for your review! We're delighted to hear that you've found our support team helpful and that you're pleased with our app.
If you ever have more questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority.
Best wishes,
Searchanise team
