Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

September 24, 2024

Our Highest Mantra (OHM)
United States
12 months using the app
Channelwill replied September 30, 2024

Thank you for taking the time to leave 5-stars! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

January 26, 2026

Kaguyasu Australia
Australia
Over 1 year using the app
Channelwill replied January 26, 2026

Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.

We promise to continue to strive in always trying to provide the best user experience.

Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇

Sophie
Willdesk Customer Support Team of CWILL

November 10, 2023

Conscious Breathing
United States
About 6 hours using the app
Channelwill replied November 11, 2023

Thank you for the five-star rating! 🌟 We're thrilled to hear you had a positive experience! If you have any feedback or suggestions, feel free to share. 😊

Sophie|Willdesk Support Team🥰