Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

September 10, 2024

Orah Hair
United States
9 days using the app
Channelwill replied September 12, 2024

Thank you for taking the time to leave 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, we always try to improve user experience.

Feel free to contact us anytime, we are available 24/7 to provide assistance.
Thank you again!

Emma
Willdesk Customer Support Team

August 9, 2024

OzBarefoot
Australia
About 3 hours using the app
Channelwill replied August 12, 2024

Thank you for taking the time to leave 5-stars! We're very delighted that you're happy with the service. We really appreciate your feedback, we are committed to maintaining high standards in user experience and to continue with best effort to improve the platform.

Feel free to contact us anytime, we are available 24/7 to provide assistance.
Thank you again!

Emma
Willdesk Customer Support of Channelwill

August 7, 2024

SEAWAVETABLE
Vietnam
8 minutes using the app
Channelwill replied August 8, 2024

We highly appreciate you taking the time to leave very nice review and 5 stars! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep high standards to the services we provide.

Feel free to send us a message if you require any form of support.
We're available 24/7 to provide help. 😊👍

Thanks again!

Emma
Willdesk Customer Support of Channelwill

May 8, 2024

lelive
South Africa
About 2 hours using the app
Channelwill replied May 10, 2024

Thank you for leaving us an excellent rating! 🎉 We're thrilled to know that you had a positive experience with us. If there's anything specific you loved or any suggestions you have for improvement, feel free to share! 🌟😊

Best Regards,
Sophie 💞
Willdesk Team

November 27, 2023

Filter Flair
United Kingdom
28 days using the app
Channelwill replied November 29, 2023

🌟 Thank you so much for the awesome five-star review! We're thrilled to hear that you had a positive experience with our [product/service]. If there's anything else we can do to make your experience even better, feel free to let us know. 😊🙌

Best Regards,
Sophie|Willdesk Team

November 16, 2023

Kensui
United States
24 minutes using the app
Channelwill replied November 18, 2023

🚀 We're thrilled to know you had a positive experience. If there's anything specific you loved or if you have more feedback to share, feel free to let us know. We're here to assist you! 👍🌈🎉
Best Regards,
Nona|Willdesk Live Chat Team

November 11, 2023

BAAKD LTD
United Kingdom
3 months using the app
Channelwill replied November 12, 2023

🌟🌟🌟🌟🌟 Thank you so much for the five-star rating! 🙌 We're thrilled to hear you had a positive experience! If you ever need assistance or have feedback, feel free to reach out. 😊👍 #HappyCustomer #FiveStarReview

Sophie|Willdesk Support Team🥰

December 25, 2025

ChillCarve UK
Hong Kong SAR
31 minutes using the app
Channelwill replied December 26, 2025

Thank you very much for taking the time to leave us an amazing 5-stars! We really appreciate your feedback. We are glad that you are happy with the app.
We will continue to strive in always trying to provide the best user experience.

Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇

Happy Holidays!

Emma
Willdesk Customer Support Team of Channelwill

June 30, 2025

waydoous
United States
About 20 hours using the app
Channelwill replied July 2, 2025

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience.

Please feel free to send us a message if you require any form of support.
We're available 24/7 to help out. 😊👍

Thanks again!

Sophie
Willdesk Customer Support of Channelwill

February 5, 2025

LUCIER
Hong Kong SAR
1 day using the app
Channelwill replied February 6, 2025

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill