Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

February 6, 2025

Best customers service .

The Value Vortex
Canada
12 days using the app
Channelwill replied February 8, 2025

Thank you so much for taking the time to leave a fabulous review of 5 stars! We are delighted that you're happy with the app. We really appreciate your feedback and we promise to continue to try to provide the best user experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

October 29, 2023

Haven't used the app yet, but so far Mariadel has been very helpful in answering my questions with very quick response time.

SCENT SEEK
United States
About 2 hours using the app
Channelwill replied October 31, 2023

That's fantastic to hear! 😃 We're delighted to know that Mariadel has been so helpful in addressing your questions promptly. We hope that your experience with the app matches the exceptional customer service you've received. If you have any further inquiries or need assistance when you start using the app, feel free to reach out. Happy exploring! 🚀📱👍
Sophie|CW Willdesk Team 💬

August 4, 2023

amzing app , thanks for all , i recommend it for every one i think only one app i need is willdesk ..

Neom Star
United Arab Emirates
About 4 hours using the app
Channelwill replied August 6, 2023

Thank you for your amazing review! We're thrilled to hear that you had a great experience with our app and that you would recommend it to others.💗💗 We appreciate your support and hope to continue providing you with the tools you need through Willdesk. Thank you again!😍
-nona🥰

November 7, 2024

le service chat et assistance, je le trouve dynamique et correcte... merci pour votre assistance.

WENLIK
France
About 2 hours using the app
Channelwill replied November 9, 2024

C'est un plaisir de lire votre commentaire ! Merci d'avoir pris le temps de laisser 5 étoiles ! 🌟 Nous sommes heureux que vous soyez satisfaits de l'assistance. Vos commentaires sont très précieux pour nous.

N'hésitez pas à nous envoyer un message car vous pourriez avoir besoin de toute forme d'aide.
Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour fournir une assistance 😊👍👍.

Merci encore !

Emma
L'équipe d'assistance à la clientèle Willdesk de Channelwill

August 27, 2022

Sieht ganz gut aus. Funktioniert und der Support passt auch. Werde es jetzt für einige Zeit austesten

Pfoten Store
Germany
About 6 hours using the app
Channelwill replied August 27, 2022

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!

Mit freundlichen Grüßen,
Molly|Willdesk-Support

May 6, 2023

Great support and fast help, even a good tone with customer service. I would recomend 5/5 and will be back for help.

Holistica
Sweden
About 3 hours using the app
Channelwill replied May 7, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel | Willdesk Support

February 25, 2023

Mariazell ist die beste! Bisher funktioniert die App gut, ich habe sie aber noch keinem Härtetest unterzogen. Das folgt noch.

SENNARIEHN
Germany
16 minutes using the app
Channelwill replied February 26, 2023

Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung gegeben haben. Wir sind wirklich dankbar, dass wir Sie gut bedient haben. Wir werden Ihre Unterstützung sehr zu schätzen wissen, indem Sie uns an Ihre Freunde für unsere App weiterempfehlen, damit wir anderen Menschen helfen können. Wenn Sie Fragen haben, kontaktieren Sie uns bitte jederzeit!! Wir werden immer für Sie da sein!
Mit freundlichen Grüßen,
Mariadel|Willdesk-Support

November 24, 2022

Great! Solved all our problems, operation encountered a little problem, customer service is very patient for me to solve, thank them!

ShiningShow
United States
About 1 hour using the app
Channelwill replied November 24, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

December 3, 2022

Even wat zaken aanpassen om het te laten werken zoals wij voor ogen hebben. Wat een fijne support, vriendelijk, behulpzaam, snel en erg duidelijk. ECHTE TOPPER!

Graey
Netherlands
41 minutes using the app
Channelwill replied December 4, 2022

Bedankt voor het geven van een 5-sterren review. We zijn erg dankbaar om te voelen dat we u goed van dienst zijn geweest. We zullen uw steun zeer op prijs stellen door ons bij uw vriend aan te bevelen over onze app, zodat we hulp kunnen verspreiden onder andere mensen. Als u vragen heeft, kunt u altijd contact met ons opnemen!! We zullen er altijd voor u zijn om te dienen!

Vriendelijke groeten,
Mariadel|Willdesk-ondersteuning

May 20, 2025

Very good

Shima-flex
France
About 2 hours using the app
Channelwill replied May 21, 2025

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience.

Please feel free to send us a message if you require any form of support.
We're available 24/7 to help out. 😊👍

Thanks again!

Emma
Willdesk Customer Support of Channelwill