Reviews (383)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

October 1, 2023

Super Service!

druckwinkler.de
Germany
About 11 hours using the app
Channelwill replied October 3, 2023

Thank you for taking the time to leave us a positive review! We appreciate your support and are thrilled to hear that you had an excellent experience with our service. If you ever need any assistance in the future, don't hesitate to reach out to us. We're always here to help! 💗

-Sophie 🌹

June 7, 2026

TITAN X
United States
Over 2 years using the app
Channelwill replied June 7, 2026

Thank you very much for taking the time to send us your amazing rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone.

Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍

Thank you again!

Sophie
Willdesk Customer Support Team of CWILL

April 20, 2026

Twisted Minds
Saudi Arabia
Over 1 year using the app
Channelwill replied April 20, 2026

Thank you very much for taking the time to send us your amazing rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone.

Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍

Thank you again!

Sophie
Willdesk Customer Support Team of CWILL

April 1, 2026

Nexora
United States
6 days using the app
Channelwill replied April 14, 2026

Thank you for the great feedback! 😊 We’re glad to hear our team was able to help. If you ever need anything else, we’re always here for you! 🙌

Thank you for choosing Willdesk!

Best Regards,

Sophie|Willdesk Team ✨

December 8, 2025

LymeeBeauty
China
About 1 year using the app
Channelwill replied December 9, 2025

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.

Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍

Thank you again!

Best Regards,

Kim|Willdesk Support Team ✨

August 4, 2025

Bubba Bubble
United States
4 days using the app
Channelwill replied August 5, 2025

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.

Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍

Thank you again!

Best Regards,

Kim|Willdesk Support Team

July 2, 2025

Loops
United States
3 months using the app
Channelwill replied July 3, 2025

Thank you very much for taking the time to send us 5 stars! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.

Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍

Thank you again!

Emma

Willdesk Customer Support Team of Channelwill
https://www.channelwill.com/

November 20, 2024

Little Buds
United States
22 days using the app
Channelwill replied November 21, 2024

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

November 14, 2024

Ben's Appliances and Junk
United States
Almost 2 years using the app
Channelwill replied November 15, 2024

Thank you so much for the 5-stars! We're very delighted to see that you are happy with the app, we really appreciate your feedback. We promise to continue to provide the best possible user experience from using the platform.

Feel free to contact us anytime, anything related to Willdesk. We are available 24/7 to provide help. Thank you again!

Emma
WIlldesk Customer Support Team of Channelwill

October 1, 2024

Ethereal
Australia
About 1 hour using the app
Channelwill replied October 4, 2024

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill