Sesami Booking Platform

So far this app has been exactly what we're looking for. Simple, easy to use, intuitive, multitude ability to customize even with the lower tier subscription, and integrated with Shopify POS.

The team behind it is very helpful and responsive. Shout out to Mariana & Jeanny!
Update to my review: The app is now live in our site and everything is going quite smoothly. The Sesami team has been extremely helpful in assisting us with the Sesami Flows coding. Could not do it without their guidance. Definitely feeling like a gold client!

The Sesami team is AMAZING. Any time I've run into issues, Ehsan has always gone above and beyond to help troubleshoot the issue and figure out a solution. I was extremely nervous to switch from our old appointment booking platform (which we had been using for the past 9 years) to Sesami, but the incredible support from this team has put me at complete ease. They held my hand every step of the way to ensure a smooth transition and continues to offer incredible customer service as we learn the system and figure out how best to manage our workflow. Thank you Ehsan and team.

Sesami was a huge solve for us at Hydrow. By integrating scheduling and payment into our current Shopify stack, we were able to launch a new time-based product (Hydrow Personal Coaching) without disrupting our other backend fulfillment processes for physical goods, saving us literally hundreds of development hours. On the nitty gritty, Sesami's customer service is responsive and competent, and the app does exactly what it should — it's intuitive, simple, and easy for our staff to use for scheduling, rescheduling, and cancellations (and the flow to Shopify is seamless). Excellent product.

I wish we could use this app, it is very clean and simple to use. For anyone doing single-day appointments, this looks like a winner. Here's why we are unable to use this app: Sesami does not seem to allow for multi-day courses to be scheduled. We offer DIY fishing rod building classes and the classes span 2-3 sessions over 2-3 days. Additionally, we need the ability to only show available booking dates rather than a big calendar with sparsely-placed classes (these classes are on the order of once a month). Thanks for considering these features in the future, we would love to revisit Sesami!

Honestly didn’t know customer service could ever be this good. The app is pretty good but there’s a lot of things that were lacking upon install (mostly just me not understand how it worked) but I instantly received help even before asking for it. Since then Ehsan and his team have kept helping me and pretty much set up the perfect booking system on my store. Right now Sesami works in ways I didn’t think were possible and the team is still busy making it better daily. If you think this app won’t suit your needs, just email the Sesami team because you’re most likely wrong. Best booking app on Shopify.

Been experimenting with many different booking add-ons for Shopify. None of them do exactly what I want, but Sesami's is probably the most intuitive, user-friendly, and professional-looking. They've also done a great job responding to all my questions in a timely fashion and suggesting appropriate workarounds for any features they don't have yet.

The only feature I'm missing is added flexibility for scheduling my clients' appointment times. Currently it's set up to allow for blocks of time that the client can select from, but it doesn't let my clients set their appointments outside of those pre-set time blocks.

This app exactly met our needs and performed very well! We started as an ebike rental business only and needed to collect payment for our ebike test rides in a very user-friendly and cost-effective way, while also letting us retain our website SEO (rather than using a third-party scheduling platform). The support team was always very responsive and helpful. Our business has grown and we are now focused full-time on carrying and selling ebikes from multiple ebike brands. As such, we no longer charge for our ebike-test rides and no longer require this app. We are very thankful for the Sesami team for all of their support and highly reccomend it!!

This is such a great app so I am going to give it 5 stars. Their customer service is super on point and they have always gone out of their way to hop on a call if needed. I am 48 and sometimes these other apps will just send you over instructions that seem like its in another language that I don't understand. But sesame goes out of there way to walk me through it so it engrains in my brain. The only advice I would offer them for the future, is if when you click on "select time", and it goes to the dates and times available, I wish there was a feature I could put the name of each class. But regardless, I found a workaround and I am still sticking with sesame.

We use this app with the advantage of income integration. It performs very well at the Medium Plan for us with the customer rescheduling/cancel feature with automatic refunds. What is missing though, is the ability to share the sesami calendar from a browser for reception to see daily. Currently you must have permissions to log in to the sesami control panel within shopify to do this. It would be very easy to create a shareable link to the sesami calendar if it resides on a server somewhere. There is also some disconnect when customers choose 'any available'. Sesami doesn't show all available times so those appointments are all going to one team member without fair distribution. We did google calendar integration with all team members and had them share to one bogus calendar we have logged in at the reception. So a few kinks to work out for full functionality at $49/mo, but this is really the absolute best solution out there right now. Time slots are attributed to team members so you can assign multiple team members to a single item. Most other apps attribute time slots to the item and only let one member control it.

Poor customer service. App fails regularly and you get no assistance from customer service. Emails are never answered.