Reviews (266)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants use this app to move from manual scheduling to streamlined online bookings for clinics, spas, studios, rentals, tutoring, and retail. They like that appointments work like products in Shopify, with pricing, discounts, locations, and POS support, plus Google Calendar sync and flexible customization. Many describe performance as smooth and customers find it easy to book. Support is frequently praised as fast, patient, and willing to build custom solutions.
Refine
-
By rating
A great app with amazing, super fast & professional service. Would recommend to any store looking to allow booking for services online.
I used this app which really helps me a lot! The integration is very simple. We got some customers scheduled appointments through our website.
Simple integration for plug and play action! Was a breeze to setup on our shopify store!
Great app - with even better support to back it up.
Quick and efficient response to my problem. Friendly chat! The app works well so far. I hope the confirmation response to the client would be more customizable though.
I initially decided to sign up with sesami because of their great customer service, and they did not disappoint! I was working with Leo mostly, and he was super helpful and patient with me! 5/5 recommend!
what a great App, and even better customer service.
Randy helped me with an issue my theme was throwing up.
He took the time not only to fix it instantly but to do a video message to show me exactly what he did and answer my other questions.
This is how you do customer service ***** Five Star
Very informative setup and fairly straightforward. Have yet to fully test it. The only thing is it processes an order each time an appointment is booked which is slightly confusing amongst all my products being sold too.
It's great how it syncs to my Google calendar and books off the times I have booked in my calendar already.
We just added this app to help with setting up Virtual fittings since our brand has moved to online only due to COVID. I'm so please with the ease of installation, integration, and set up. I ran into an issue with setting the duration and support was quick and they fixed the problem for me and also sent me a tutorial video for how to do it in the future.
Sesami was the best option for us when looking for a booking app. They treat the appointments like products which allows for price control, discounting, and purchase history within the customers' Shopify profile, along with anything else the customer has bought. It's a perfect CRM option. The best "feature" has been their customer service. They are very helpful and willing to work with you until things are set up and working as you intended
I have emailed them an inquiry if they could add free consultation sessions and stylist schedules without Adding to Cart and Check Out like a transaction. I got an email and asked if I could provide collaborator code which I happily replied right away. That was a week ago and I am as yet to hear form anyone. I published the app and showed it to everyone in my team from marketing to sales. They all found the interface was not exactly user-friendly and super weird to ask for check out a shopping cart when the consultation is free. There was probably a way to solve it but due to the lack of response, I was never able to get the help I was asking for. It left me with no choice but to delete the app. It's frustrating when an app doesn't have a chat function to walk you through any question and worse, being unresponsive in email replied. The app supposes to make booking appointment easy but unfortunately it just doesn't work out for my company.
Hey Julie,
Sorry to hear that your experience with Sesami has not been what you had expected. Although I just checked the communication history and I saw we did reply to your two emails on Wednesday and Thursday within hours. And for the collab access, we requested if you can kindly share the request code on Thursday at 09:01 am EST which we didn't heard back from you.
Regarding the checkout, you are right that it's not the best user experience having customers going though it while booking a free appointment. However to achieve the best integration with Shopify and track all customers' touch point, we create our appointments out of Shopify orders. Which comes so useful when using the data to create customized journeys and personalizations. More explained here https://help.sesami.co/hc/en-us/articles/360045236513-How-do-clients-skip-the-cart-and-checkout-
Having said that, we're working on an exciting new feature which let your customers book without going through the checkout and this is currently in development. Ref. https://sesami.co/app-features-status/
We appreciate you re-consider your review as we're here for good and helping thousands of businesses, specially through this difficult time to run their businesses safely and efficiently.
Also, please feel free to book a call with us to walk through any other questions you may have: https://sesamiapp.myshopify.com/products/book-a-demo