Reviews (158)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a time‑saving, must‑have shipping tool, especially for Japan‑based and cross‑border stores. Many report cutting shipping workload by 30%+ with automated label, invoice, and customs document creation across multiple stores and carriers. They value bulk label printing, price comparison, partial fulfillment, and pay‑per‑use pricing. Support is frequently described as fast, professional, bilingual, and responsive with regular feature improvements.

May 12, 2020

Highly recommended! This is a very powerful app with everything you need if you're shipping from Japan. You can integrate multiple carriers and the interface is clean and intuitive. Support docs are thorough and the onboarding support I received from Thomas was spectacular. Always prompt, polite and professional. Couldn't ask for more. I'll give 5 stars when they release v2 of the app with a couple new Shopify features and especially when they add the option to schedule carrier pickup directly from the app. This is a much needed feature that will save a lot of time and I know Ship&Co will make it happen. I'm a happy customer!

ChokeSports
United States
15 days using the app
Ship&co replied May 13, 2020

Thank you so much for your feedback. We are glad you appreciate Ship&co. We hope it makes your life easier, shipping with DHL, FedEx or JapanPost. Stay tuned for our next big update for Shopify stores!

June 18, 2021

We're very happy with Shipandco. Migrating to Shopify led immediately to an increase in web orders, and having to create courier labels manually via UPS was taking too much time and concentration. Shipandco looked like the best option for us, and it has turned out to do just what we wanted at a very reasonable cost. Nearly all our shipments now use the app, and that means a greatly reduced risk of clerical errors in address details and lots of time saved. Because our shipments are varied and because of the way our network is set up, it takes a few clicks to make a label, but that means we retain some manual control as we go, which can be useful. While we were getting the hang of things, we were very grateful for excellent, patient and encouraging support from Thomas, not to mention the promise of still further improvements to come, such as including UPS's carbon neutral option. Five stars for sure!

Bubble Brothers
Ireland
5 months using the app
Ship&co replied June 28, 2021

Very proud to help you in your shipping process! We want to make sure that Ship&co works well for sellers shipping domestic Ireland like you. Your feedback was very helpful to make us better. Thank you!

August 10, 2019

I have used at least five other apps which purport to integrate shippers with Shopify and have always been disappointed. Until now. Not only does this app give us an amazingly helpful dashboard showing destination country, selected shipping method and if there are customer notes, but it integrates seamlessly with the shippers we use (NinjaVan, DHL Express, DHL eCommerce and SF Express). We have two Shopify stores and a TradeGecko B2B eCommerce portal and this app pulls all our orders from the three stores so we can see them at a glance. Even if you didn't use it for generating shipping labels, it's the best dashboard I've used. Min and the team are so switched on, they don't tolerate bugs or inefficient process flows and they are so so quick to help with problems or incorporate feedback. This is my favourite Shopify app and I would pay a lot more for it than they charge us - it saves us HOURS of faffing around with csv files and significantly reduces our exposure to human error. Ship&Co. are going on my Christmas card list for sure.

Taxi Baby Co.
Singapore
4 months using the app
Ship&co replied August 20, 2019

Thank you so much for your kind review. We really value your support and feedback, and look forward to continuing to partner with you in the future!

February 5, 2019

I used this app to help me print shipping labels.
Very Very easy and had amazing support!
Highly recommended!!!!!!!

Heiwa Slipper
Japan
Over 1 year using the app
June 10, 2021

Mostly helpful.
Sometimes, I accidentally created the label of a pending order, so if the shopify tags are shown also on Ship & Co, it would be more helpful.

Kamakura Shirts Global Online Store
Japan
8 months using the app
Ship&co replied June 11, 2021

Thank you so much for giving us a great feedback! Good news, Ship&co does support Shopify order tags.
You can also choose in Ship&co settings to not get orders with a payment pending status. Please check our Support center to see all these features and feel free to contact us if needed!

Fetch orders with incomplete payments: pending, payment authorized and partially paid:
https://support.shipandco.com/hc/en-us/articles/228305288

Shopify Orders Tags feature:
https://support.shipandco.com/hc/en-us/articles/900002154466

January 5, 2021

This app does everything I want it to do, and has saved me a great deal of time. The best thing about it is the customer service - they'll always been very responsive and helpful whenever I've had a question.

Japan Objects Store
Japan
About 1 year using the app
Edited October 3, 2018

Ship&Co様のシステムは、輸出書類の作成が不要である事や、英語が得意でくても日々の操作には影響がないという事より、誰もが安心して使える信頼できるシステムだと感じています。
日々、滞りなく安定した出荷をさせて頂いています。

ただ1点、エラー表示が、英語でかつすぐに消えてしまう為、どこに問題があったのかを確認する時に困ることがあります。
どこにエラーがあるのかが協調されるか、エラー表示が自然に消えなければより使いやすくなるなとも感じています。

Tabio USA
Japan
About 1 year using the app
December 10, 2020

究極の時間節約アプリです!当工房のクラフトチョコレートのネット販売では、これまでヤマト運輸さんのビジネスサイトに別途ログイン、ネットショップからお客様の情報をマニュアルでコピー&ペーストで入力していましたが、その大幅な手間を省けるアプリが見つかりました。さらに、ヤマトさんの追跡番号も自動通信されるのでマニュアル入力は一切不要です。アプリのサポート体制も万全です。ありがとうございます! We send our handcrafted chocolate out via Yamato and, until now, entered each item into the Yamato website one at a time (a LOT of copy/paste). We then had to copy/paste the Yamato tracking code into an email to send to manually the customer. No more. This multi-language app is a huge time saver that means it easily pays for itself (remember, your time has value). Awesome support, too! (Shout out to Thomas)

nicao
Japan
8 days using the app
October 3, 2018

Ship and coがなければ弊社のフルフィルメント作業は進まないと言っていいほど重要なアプリとなっています。

ラベル作成の機能はもちろんのこと、Shopifyとの連動性、透明性のある価格設定、サポートとどれも満足しています。

Kurasu
Japan
About 2 months using the app
October 3, 2018

SHIP&COの利用を始めてから日々の日常の受注出荷業務が簡素化され 時間も短縮されました。 
カスタマーサービスの対応もとても丁寧かつ迅速で 安心して利用させていただいておりますしお勧めのできるアプリ、 システムです。 Ship&Coの今後のますますのご発展をお祈りしております。

JapaneseChefsKnife.Com
United States
Over 1 year using the app