WebBee ‑ Amazon MCF

I use this app to link the products I am selling in Amazon and Shopify, and then fulfill the orders in Shopify with Amazon FBA. In Amazon, one ASIN may have several SKU names due to different barcode for the same product, such as Amazon barcode, Amazon FNSKU barcode, and manufacturer barcode, etc. This app link to Amazon SKU only instead of ASIN, so if a SKU does not have inventory, but another SKUs have inventory, in Amazon, the customers still seek that the product is available for purchasing. However, in this app, if the product listing is linked to the SKU without any stock, the customer cannot buy in Shopify. This bug needs to be fixed.

Incredible app and great support!! We had a bit of a complicated situation as we are selling in the US and Europe and have inventory with Amazon in both places. Primarily, this app solved our issue of Shopify not integrating with Amazon FBA outside of US and Canada. Also, several questions came up as I was configurating the app and their support team (I mainly worked with Adi) was incredibly responsive and helpful. And on top of all this, they have a pricing plan that works perfectly for new, small businesses. Starts off free as you get started and you only move to their paid plans once you have enough orders. Just be a little careful if you want to fulfill orders with non-Amazon stock. Everything with this app is automated for you, so as soon as the order is in (whether manually placed by you or by a customer), it's sent to Amazon instantly. You'll need to toggle the sync off and on before the order to manage this.

It works perfectly with Amazon Canada for our fulfillment there. We are planning to expand to other countries soon.

There are a few language issues in the app, things that I have to think twice about but the support documentation is really good (now) and the chat support is very quick and helpful. Manish has helped me a couple of times via chat and it's been very good. We've tried two other apps/service providers and this one is by FAR the best and most robust app for syncing MCF and Shopify. A few of my observations
-You can turn off "auto-fulfillment" and manually send each order to Amazon MCF after reviewing the order if you'd like. This is very good. The button to send it to Amazon says "re-submit" which is one of the language oddities, but once you get over that, it works flawlessly.
-Your Shopify order numbers are passed to Amazon. This seems obvious, but ShipStation DOESN'T do this which is infuriating. WebBee does this and it's absolutely wonderful. -One click to view the same order in Seller Central, or on Shopify. This makes customer assistance SO fast.
-Shopify Tags on the order as it processes through Amazon fulfillment are hugely helpful. It allows you to see right inside the Shopify order page where each order is in Amazon (Processing, Planning, Shipping, etc.).
-MAPPING SKUs between Shopify and Amazon. I cannot overemphasize how important this is, and WebBee allows this. The other Shopify app DOESN'T! With the competition, if your SKUs don't match between Shopify and Amazon, you must change them in Shopify. That's absolutely ridiculous and oftentimes impossible to do because of other logistical issues. WebBee understands this and ALLOWS MAPPING OF SKUs. This alone is one of the reasons we came back to them.
-We tried them about 6 months ago and we had issues with customers not being shown live shipping rates reliably. Sometimes they were simply not shown any rates. Support documentation wasn't great at that time either. I'm not sure if those live issues are 100% solved, and it may be an Amazon issue, but we just created a "Default" Free shipping rate in Shopify that shows alongside the live rates. This works because everything ships free on our site. So now we can be 100% certain that every single customer is at least shown the "Default" free shipping rate.
-Mapping Shopify shipping rates to Amazon rates is also possible with this app. So our "Default" rate just maps to Amazon Standard. I'm rambling on here, but at the end of the day we're quite happy with WebBee and they are obviously improving as they go. We tried them 6 months ago, switched to using ShipStation's Amazon integration, and have now come back to WebBee. Chat support and support documentation are MUCH better this time around. Good job Manish and WebBee!

We've lost thousands of dollars using this app when the initial goal was to save money using MCF. This app doesn't allow you to use logic to only pull specific orders, or orders where AMZ has ALL of the skus in the order. Instead, it split my shipments, sent the single sku in AMZ and let my warehouse fulfill the rest of the order - in turn, us paying twice for split shipments. I wouldn't recommend. App is jenky to begin with. Learning curve is a bit steep. Customer service is available and tries. Just app quality is not up to par.

We've been working with WebBee for a long time and it's been a great journey. Their software features suit our needs, especially the fulfillment configuration options, but most importantly, they have fast and reliable customer service, which is highly appreciated (shout out to A.Malik here)

This is an excellent app if you are a merchant using Amazon MCF for your shop orders. Very versatile and the team keeps improving the features. Of course there are important features that are only available in higher grade plans i.e. pre-determining if orders should be shipped from Amazon or from your own warehouse based on the customers shopping cart contents. I find this feature very powerful and you can save a heck of a lot of shipping costs, which the app also indicates in the enterprise plan with the calculated shipping fees per order. But you can always downgrade again to a cheaper plan, if you don`t need these powerful features, depending on your cost calculations. Definitely a 5 star app!

Our company initially intended to utilize this application for order fulfillment and logistics through Amazon Multi-Channel Fulfillment services. Given the substantial monthly fee of USD 19 for this application, which is notably expensive when compared to Spotify monthly fee of USD 25, we proceeded with implementation. However, during actual operations, we discovered a severe systemic defect when Shopify order data is transmitted to Amazon's system: critical customer delivery address information is randomly lost, resulting in erroneous shipments. This major system malfunction exhibits intermittent occurrence patterns, posing significant operational risks to our company. Due to these system failures, we were compelled to conduct emergency reshipments and compensate affected customers, resulting not only in substantial financial losses but also severely damaging our company's reputation. Based on these numerous issues, we, as a paying customer, have made the immediate decision to terminate your services and explicitly state that we will not invest additional resources to assist in testing or improving your product.

awesome app. Booked a meeting with support the same day, he led me through the set-up and - wham! - it works: routing our cutomers' orders to Amazon and getting the amazon information back into the shopify app in no time. Transparent, great information, smooth and easy. At decent pricing, too. Enabling us to set up our online store with Amazon fulfillment in no time. A relief. And friendly - real human! - support available instantly! (not like Amazon....)

They change the terms and conditions unilaterally without notice. We have been using some functionalities for years and now we find that it doesn't work. After losing a day investigating the issue, we find out that they moved the functionality to a more expensive plan and the only solution I get is to upgrade and pay more.