Reviews (447)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is highly flexible for complex shipping setups beyond Shopify’s defaults. They use it for postcode‑based rates, multi‑zone and region rules, weight and unit conditions, condo and remote‑area surcharges, and local vs nationwide delivery with specific days and cut‑offs. Many find rule setup intuitive, praise smooth performance and integrations, and describe support as fast, hands‑on, and essential for configuring advanced shipping at an affordable cost.

November 17, 2022

I was having a problem with customers being double charged for shipping based on multiple locations. Shopify does not have a fix in place for this and neither do any of the other third-party apps it seems. However, Sid was able to put a fix in place within minutes. Absolutely brilliant, I couldn't be happier.

Robert Goddard
United Kingdom
35 minutes using the app
November 17, 2022

Customer service, very prompt and professional, very satisfied. I had a trouble with double shipping cost when sending from multi locations. (I have two locations with a flat rate shipping) and tried other apps but did work well, but this app is working perfectly with $9.99 plan !! Sid, you are two thumbs up !!

MiMi Wholesale
United States
About 1 hour using the app
May 27, 2022

This App is amazing!!. But more than the app the best feature is the support. I click on the chat and inmediatly recieved support. They went through the all process to set up the app, even they called me to make sure everything was ok...100% recomendable, and I can say I never recommend something is not really good.

EOzzie Electric Vehicles
Australia
1 day using the app
Cirkle Studio LLC replied May 27, 2022

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Might be chances that we are so far from you physically but we are always beside you on live chat.

Need any assistance please do not hesitate to contact. Our team is ready to help.

September 20, 2022

These guys have really helped me - they've added all the zones needed (I'm UK based) and so far so good. Chat has been useful and they're always there even if they needed to check with someone more techie. There were a few things lost in translation but overall a good experience. I'll be putting it to the live test shortly.

Aqua Essentials
United Kingdom
6 days using the app
Edited July 30, 2021

This is the most amazing app, I have tried over 6 different apps all which did not fit my needs. I can not thank the team enough on supporting my small business with the difficult shipping rates for different regions. With someone 100 percent getting back to you within less than 24 hours and also live support when they are online.

Zen Aquarium AU
Australia
17 days using the app
Cirkle Studio LLC replied August 27, 2021

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Edited March 16, 2023

Great experience, prompt response. Cant recommend highly enough. We got set up and running within a day with helpful support staff (Sid) from Ship Zip hand-holding us along the way. Even after everything has been set up, they respond promptly and if there are any questions or issues they are at it right away. Great service, thank you :)

Plastic Solutions (Material Solutions) | Company No. 064762
Ireland
16 days using the app
Cirkle Studio LLC replied March 20, 2023

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

March 1, 2023

This app helped us create complex delivery rules for our shopify store. It allows us to apply various conditions based on product tag, meta tag, price difference, customer location and more. The app is not easy to use, but the support team is very helpful. They can answer our questions or problems through online meetings.
Highly recommended.

Yutaka Shop Online
United Kingdom
7 months using the app
Cirkle Studio LLC replied March 1, 2023

We’re thrilled that you were satisfied with our services and app functionality. Your feedback is appreciated, and thank you for recommending us in your review!

April 12, 2022

Had a few hiccups on our end with Shopify CCS not being enabled. The support team helped us through the process and was spot on! In the UK I wanted to have different shipping zones for particular items. We needed a solution that Postcodes could be enabled for tagged products? This was the only soultion when searching all day for the perfect app!

Oasis - Home furnishings
United Kingdom
About 23 hours using the app
Edited July 12, 2023

App does exactly what I need - sets a delivery date and restricts postcode delivery. The guys are terrific to deal with on chat or zoom as needed, always ready and happy to help. Highly recommended app.

Follow up review - the support team continue to go above and beyond to assist, helping with my email templates as well as their own app.

Thanks!

Gawler Flower Gallery
Australia
8 months using the app
May 2, 2022

This is one of the best all in one shipping, local delivery and pick up app there is on Shopify! Help is amazing, they have helped with me with so much getting the delivery options I wanted and it's now perfect to what I needed. It actually has so many options for customers and the admin to edit dates, CSS, item customisation. Definately worth the money!

Onyx Hive
Australia
About 4 hours using the app
Cirkle Studio LLC replied May 4, 2022

Thank you for sharing your experience with us! We’re so glad to hear that our app was easy and intuitive for you.

We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you!