Reviews (447)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is powerful for complex shipping setups across regions, markets, and delivery methods. They highlight flexible rules by postcode, weight, product attributes, cart value, and location, plus support for multiple inventory locations and carriers. Many note it fills key gaps in native Shopify shipping, runs smoothly, and improves checkout clarity. Support is frequently described as fast, patient, and “world class,” with hands-on help for intricate configurations.

November 24, 2023

Excellent and versatile. Somehow manages to combine the ability to make complex shipping rules with ease of use. A world away from the massively complicated spreadsheet-based affair we used in our previous Magento-based platform. Combines with the Payfy and Shipfy add-ons it has been easy to:

1) Create rules for different regions with different services and different delivery ETA's at different prices
2) Integrate with our backend order processing and dispatch system, matching options to the correct labels by use of carrier codes
3) Restrict certain items from home delivery (making them store pickup only)
4) Restrict Store Pickup orders to Cash on Delivery (renaming to Pay in Store)

Support when a missing feature was spotted was super-quick and resolved un under an hour

Towsure
United Kingdom
2 months using the app
November 1, 2023

This app is amazing. It's been 4 months since we are using this app and their customer support is really fast. I can book a slot as per my convenience and the support team solves the issues without any delay. Shoutout to Siddharth Kevadiya, the person who fixes our issues in less than a minute.

Jain Farms
India
4 months using the app
October 25, 2023

Amazing app and support team! The single-location shipping rates is a life and money saver! if you have products shipping from various locations and you'd like rates based on cart value, this is the app to go for! Highly Recommend! Sid from the support team did an amazing job helping us with the set up and testing!

Thank you!

Bricks Masons
United States
1 day using the app
October 13, 2023

Fantastic app! Easy to use and modify for our specific needs.
I can't recommend the support and customer service too! The team has gone above and beyond to assist with queries and more custom questions.
Highly recommend this app and Cirkle Studio for any of your Shopify needs.

The Little Posy Co.
Australia
Over 1 year using the app
September 25, 2023

I have installed many shipping apps and none of them worked for our store as we had too many requirements. But when I installed ShipZip, the customer service was exceptional. I have not seen better customer service ever. Sid is extremely helpful, has a lot of patience and know his technical stuff. He worked with us for about 2 weeks (2-3 days equivalent full time) to make sure that the app work for our store. I will definitely recommend this app.

Harry Specters
United Kingdom
21 days using the app
Cirkle Studio LLC replied October 3, 2023

Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

September 4, 2023

WOW! I have been troubleshooting for two weeks on how to get one shipping rate vs how Shopify combines rates if you have multiple locations. But I added this app and Manoj fully helped do ALL the set up. We were on chat for nearly THREE hours and he never stopped until it was all fixed and perfect. It's so rare to find this level of customer support. I didn't have to do a thing except test while he configured all the settings. I am so happy, relieved, and impressed.

Kelly Rae Roberts - shopify
United States
About 3 hours using the app
Cirkle Studio LLC replied September 5, 2023

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.

September 4, 2023

First and foremost, this is one of the few apps that can display shipping fees on the product page. Additionally, the backend settings are very diverse and flexible, making it suitable for various situations to add surcharges. What surprised me the most is that every time I inquired online, there were real people responding, not robots. They resolved issues swiftly, and there were staff available even on Saturdays. I believe this app is very well designed and the tutorials are very detailed.

Moda Living
Australia
14 days using the app
Cirkle Studio LLC replied September 5, 2023

Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

August 7, 2023

This app has a lot of great functionality and the support team is fantastic. I didn't have time to figure out how to set it up myself and they stepped in and quickly understood my requirements (which were plentiful), and skillfully adapted the code to meet all my requirements. Fantastic app and team to work with.

Mary's Muffins Oakville
Canada
26 days using the app
August 21, 2023

Great app and brilliant customer service. We needed to charge one shipping rate when we had multi-origin items in one basket (items from both warehouse and stores). This app does that - simply!
I asked for some help and the in app chat answered immediately and sent screenshots - accurate, speedy help - exactly what I needed.
The app has a free test mode, so we could try everything in our test store before going live.
Finally, we asked for a change to meet an unusual requirement and that is now live for us.
I recommend both this app (it's incredibly flexible) and the developer.

TOG24
United Kingdom
27 days using the app
Cirkle Studio LLC replied August 29, 2023

Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.

Edited May 6, 2026

I highly recommend this app. It is the only shipping rate app that currently has a solution for customers being charged double shipping with Multi-Origin shipping, which is why we originally chose it. Not only that, but this app is full of customizations - we're able to build out different rates by postal code which is extremely useful for our Local delivery options, and can even set up rates by product tag! On top of all this support is amazing - they are very responsive and have been extremely helpful in setting up and using this app. Thank you for all of your help and for making an amazing app!

Editing my review just to add that ShipZip has continued to be fantastic whenever we need help. We have now been using them for years and have nothing but good experiences. Thank you Aayushii for solving our subscription shipping issue - we really appreciate your help with this!

ECS Coffee
Canada
Almost 3 years using the app
Cirkle Studio LLC replied August 1, 2023

Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.