Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

October 31, 2025

PVF DEPOT
United States
1 day using the app
Logbase replied November 1, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service :)

October 22, 2025

Detroit Tint Studio
United States
About 2 hours using the app
Logbase replied November 6, 2025

Hi,

I’m really sorry to hear about your experience with the app. I also noticed that we never received any message or support request from you, and I tried contacting you by email but didn’t get a response.

I’d really love the chance to understand what went wrong and personally help you get everything set up the way you need. My goal is to make sure the app works perfectly for your store.

Whenever you get a moment, please reply to my email from connect@logbase.io — I’ll respond right away and make sure you’re fully taken care of. Your satisfaction truly means a lot to me.

Best regards,
Siva
ShipX – LogBase Team

October 16, 2025

iROCKER US
United States
About 3 years using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

September 18, 2025

Our Daily Bread Ministries Store
Nigeria
Over 1 year using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

August 28, 2025

Superkicks
India
3 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

August 1, 2024

MotoMusic
United Kingdom
Over 1 year using the app
Logbase replied August 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 17, 2024

Azureau Wine & Spirits
Canada
12 months using the app
Logbase replied July 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 21, 2023

Dr. B Dental Solutions
United States
2 months using the app
Logbase replied September 25, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

September 19, 2023

Isadora Popper
United States
About 20 hours using the app
Logbase replied September 25, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

April 14, 2026

HoutjeWarm B.V.
Netherlands
About 1 hour using the app