Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

October 8, 2024

This app is brilliant! We have quite complicated carriage as we have several different warehouses, each with its own carriage charges for different post codes. We also have to combine shipping carriages and calculate pallets costs. This app allows us to do all this accurately, in a very straight forward logical way. We had a glitch where it stopped working but their customer service replied and helped straight away - turned out to be a shopify problem but they helped us get up and running again in minutes. We were very impressed with their level of service. Cannot recommend highly enough.

GAPS Water Treatment
United Kingdom
2 months using the app
Logbase replied October 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited December 17, 2024

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani and Durkesh were so helpful helping me set everything up in the backend. Thank you :)

And I just wanted to add to my review as I have had multiple zooms with Durkesh since the initial install, refining and customising the setup to suit my store perfectly. He has been incredible....so patient and helpful and guided me though the whole process. Thank you so much! I can't recommend Shipeasy highly enough..!!

Tracks Mag Shop
Australia
3 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited November 24, 2025

I can't thank Vignesh, Deepan, and Barath enough for their exceptional support in resolving all my complex issues. He was incredibly patient, guiding me step-by-step through each solution, and took the time to clearly explain how to set everything up in Shopify and the app to achieve exactly what I needed. His expertise and thorough explanations made the entire process so much easier to understand.

This app has been a game-changer for my store, especially in optimizing our shipping settings. It has streamlined our operations and made our day-to-day tasks much more manageable. Highly recommend both the app and the outstanding support that comes with it!

Enviro Flex Pack
United States
Over 1 year using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 19, 2024

Great app overall! Migrated our store from Woocommerce to Shopify and our shipping requirements are pretty complicated as we sell bulky vintage furniture nationwide. The customization features in this app are great. Highly recommend!

Dolphin & Flamingo
United States
9 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 12, 2024

I was looking for a very nuanced way to configure shipping costs and was able to find a great solution with Shipeasy. There is a bit of a learning curve for setup, but the app is very well documented and support is fantastic. A support agent named Darkesh spent a good bit of time with me, holding my hand through setup, logging into my shop and answering questions. Very highly recommended app and company.

12ozProphet
United States
About 12 hours using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 4, 2024

Thank you Shipping Rates app. Special thanks to Durkesh who helped me on distance base shipping rates. We created all the scenarios together and tested as well.

Waiting for show distance count between source to destination in history area for accurate results.

Thank you!

Dev-Palletstore
United States
19 days using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 4, 2024

**This plan only works if you pay for the Shopify and Pro level plans, not the Basic $39/month plan** In the app description, the developer tells you that you need the CCS API for the app to work, but leaves out that you can only access that API with the higher tier plans. The app seemed robust and well made, but it was frustrating to find that it is not actually compatible with my site after doing much of the setup.

Donut Season
United States
About 22 hours using the app
August 21, 2024

This app is great in allowing me to set up custom tiered shipping rates for the different product variations I have in my store. I had a couple of issues with the set up of this app but the team went above and beyond in helping me to resolve everything when I spoke to them on the online chat. Wonderful service, I recommend.

OMG KITTY
United Kingdom
2 days using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 8, 2024

The app is thorough, and works perfect for us after being set up correctly. Barath was very helpful in helping set up my shipping rates to our exact specs. This app overrides Shopify's default 'add rates together' for different shipping profiles, and allows us provide shipping rates that are one of the other, instead of combining them. Thanks Shipeasy!

The Bearded Butchers
United States
14 days using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 1, 2024

The app is incredibly easy to use, and the integration process was seamless. It covers almost every scenario you could need for setting shipping prices. The customer support team is exceptional super helpful, friendly, and supportive. I highly recommend this app to anyone looking to streamline their shipping process!

TheGreenArk
United Kingdom
About 17 hours using the app
Logbase replied August 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.