ShipX ‑ Shipping Rates & Rules

This app has worked great for everything we need. We have needed to contact support a few times and every person has been helpful and knowledgeable. We got Raj twice and he was the most exceptional. He is quick, knows the program, clear and also friendly and kind. The app is complex but the support team was able to help create and resolve each scenario we wanted.

Hi

You guys were awesome. I am still learning to use the ship easy but whatever I need you just make sure it's their in your extension.

Recommendation -: Please add the telephonic support. It's easy to reach out via call, specially when you are in the client meeting.

Thank you for your help.

This App is superb to use. Simple and Clean Functionality - The most liked feature of this app is creating more scenarios which is very useful for us. The support team was Excellent, Rahul, Vindhuja, Nithish handled my requirements, and her quick response helped me solve the problems.

Looks like a great app and was easy to configure and support was excellent. Unfortunately though, you can only use with Shopify's shipping API and that isn't available unless we want to stump up another $300 AUD per month. It would be great to see an app developed that was accessible for all levels of Shopify plans.

We have a very complicated set of needs for shipping:

Brands we can't sell outside our market.
Weird shaped products only some couriers will take.
Free delivery over different amounts for different markets.
Products that will fit in an envelope and weight 50g, up to ebikes that weigh 30 kg and are in huge boxes.
API hook up to FedEx.

This is the only app I've found that meets all of our needs. The checkout page part works quickly too.

To get to where I need to be is taking a while because of the sheer number of options we have, but the support has been excellent, particularly Jenifer. I've used the live chat and Jenifer and I also had a Zoom call where she helped me with a setting I was stuck with.

I haven't put the app live yet, but I am very impressed so far, and I'll update this review once it's been running for a few weeks.

The app extends the too basic possibilities of Shopify to do every scenario you can think of. It takes longer to think of what you'd like than implement it with the app. Jennifer from the help desk is brilliant. She helped me identify issues, fix them and test scenarios. She also thinks ahead of potential issues with rare customer scenarios. I highlight recommend the app and think Jennifer is highly capable.

We're thrilled with Shipeasy's delivery app for our Shopify store. It's not just powerful but also user-friendly, making the setup of complex delivery rules a breeze.

A special shoutout to Shiva from the support team for his outstanding service. We appreciate his assistance with our setup, greatly enhancing our business operations.

In short, Shipeasy is a top-notch choice for any Shopify store owner seeking a reliable delivery solution complemented by an excellent customer support team.

We have always had excellent support from the ShipX team. We are primarily a brick and mortar, but having the right shipping rates assigned are key for our online sales. They helped us set up our initial shipping scenarios and have always been available to provide support as needed over the last few of years.

I had a wonderful experience setting up this app. Rajkumar was extraordinarily speedy and helpful during the process. As a furniture store, we needed a bunch of scenarios in our shipping rates, and with this app, we could do so! 10/10 would recommend.

I experienced the best customer service and tech support from Raj... He was very patience and really helped me fix a problem with setup. We were losing money hand over fist and even after chat disconnected a few times and everything he was amazing! 10 out of 10!!!

Baraah helped me with the product rates and shipping information. He was excellent & he is very appreciated!

Deepan was great too. He helped open my eyes to an issue with the shipping scenarios. He also showed me how to go through the order history.

Vignesh was awesome. He helped resolve a shipping settings issue that was costing us a lot of extra money.