Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited July 4, 2026

ShipX service has been incredible! They walked me through how to set up my shop and Vinduja was exceptionally patient with me changing my set up to achieve the results I was after. Thanks Vinduja and VP!

Lil' Nibbles
Australia
8 months using the app
Logbase replied March 25, 2026

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

March 18, 2026

Deepan was extremely helpful, we got our ShipX profile set up very quickly.

True Coffee Roasters Shop
United States
13 days using the app
March 18, 2026

Janani was really helpful to guide me setup the rate, and very patient to explain the different cases

Tool Market
Australia
Over 1 year using the app
March 18, 2026

I really appreciate Durkesh help and ShipX support is amazing. We can combine different rates and zone based on ZIP codes, SKU and couriers. Amazing!

The Pack Stock
Netherlands
Almost 2 years using the app
March 16, 2026

A very professional and prompt response. They have dedicated personnel to quickly answer your questions for you. Durkesh helped me quickly resolve my setup issue, so now we have no difficulties in using it.

NZHomeware
New Zealand
13 days using the app
March 11, 2026

Janani was very helpful in helping us with our shipping rate issues. Highly recommended.

Ambient Lounge® Australia
Australia
8 months using the app
March 12, 2026

great app and great service too

Vinduja was of great help , very knowledgable about the possibilities and variations in rules

Food Bazaar
United Kingdom
3 days using the app
Logbase replied March 25, 2026

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

March 12, 2026

Excellent support, fantastic rulesets to configure custom scenarios, and very easy to use. If you have a complicated shipping setup, I highly recommend this app.

Fin Fun Mermaid
United States
About 1 year using the app
March 11, 2026

Excellent support! Durkesh helped me configure combined shipping rates quickly and professionally. Highly recommend!

Penguin
Tajikistan
29 days using the app
March 11, 2026

Deepan was extremely helpful, he carefully took the time to go through all of our shops configurations to make sure everything worked. He went above and beyond to make sure everything functioned as it should. we are very grateful for such fantastic support.

Nice Plants Good Pots
United States
9 days using the app