Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

February 12, 2026

Fast customer service and excellent help. This is just what we like when running an ecom business.

Crowne Tools
United States
11 months using the app
February 12, 2026

Jenifer Joys was very good at her job and is very helpful and patient. Her onboarding guidance is professional prompt and precise.

Thank you Jenifer, your help is very much appreciated. What would have me taken hours took us minutes.

rvsupercentre
New Zealand
About 2 hours using the app
February 12, 2026

The service was very good and fast, Vignesh, who assisted me, was very helpful.

Hale Pet Door
United States
About 2 hours using the app
Logbase replied February 19, 2026

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

February 4, 2026

i just had an amazing customer support call, really appreciate the one-on-one support so i can get this set up exactly how i want it!! Thank you Vignesh and Deepan!

Prim Heirloom Designs
Canada
About 5 hours using the app
Logbase replied February 19, 2026

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

January 30, 2026

Very great customer service by Barath! He was quick and had the rule working in no time.

Action
United States
8 days using the app
Edited March 3, 2026

Vindu was amazing, customer support was brilliant in helping us find the best shipping solution for our companies specific sipping needs.

Durksh was brilliant, very helpful and kind.

North Valley Components
United Kingdom
About 1 month using the app
January 29, 2026

Deepan was a great help today! Everything was setup and working! Thanks!

Real Avid
United States
About 3 hours using the app
January 28, 2026

Quick, responsive, and genuinely helpful support.
Durkesh the support person understood the issue clearly and resolved it smoothly—great experience overall

mybinding
United States
27 days using the app
January 27, 2026

The support was very helpful. My scenario setup apparently caused an issue at checkout, but Durkesh was very helpful in fixing it according to my fee mechanics.

GENTLEWOMANONLINE MY
Malaysia
3 days using the app
Edited January 30, 2026

Very great customer service by Vignesh and Barath! He was quick and had the rule working in no time.

Wilier USA
United States
7 days using the app