Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

February 28, 2025

Amazing service. fast and reliable and Nithish was also amazingly helpful.

edelkrone
United States
16 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 28, 2025

Vignesh was super helpful! Direct to the point of the issue I was trying resolve.

Ellis Hill
United States
1 day using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 24, 2025

Could not speak more highly of the help I received from Nithish... He was so patient, knowledgeable and efficient. He helped me set everything up. This app does everything I hoped it would...REALLY appreciate your help!

Numeracy Teachers Academy
Australia
1 day using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 22, 2025

Janani was an excellent guide to all things "ShipX - Shipping Rates & Rules". She was very patient with my questions and clear about the functionality of the app and how to configure rates and carriers based on the Vendor. This app will be extremely helpful in showing the customers rates and options at check out which something Shopify should have standard anyway. 5 stars! Highly recommended. Great customer service.

MASSIVE SWERVE
Canada
1 day using the app
Logbase replied March 19, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 20, 2025

Very Good support i have got from Janani.. I successfully completed migration on zipcodes and also set up the Distance by Rates by creating google api..

Giri Trading Agency Private Limited
India
Over 1 year using the app
Logbase replied March 19, 2025

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited July 30, 2025

Bindu Helped me so quickly and got me up and running!!! A+++

Natural State Fragrance
United States
5 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 18, 2025

Durkesh is very helpful & managed to solve my issue very promptly. App itself is very customisable & feature rich.

Hakuna Pets AU
Australia
5 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 18, 2025

Vignesh took a good amount of time to walk me through and set up our shipping rules and explaining the different options we now have to provide our customers. He made sure what we did actually worked and this is a big help due to the vast amount of shipping rules we want to set up.

HHR Performance
United States
13 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 17, 2025

Vignesh did a great job helping figure out shipping problems

Bud and Tony's Truck Parts
United States
2 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 15, 2025

Vignesh was so helpful. He was kind and polite, and made sure all my scenarios were as they should be, and there were a lot. First contact with customer service, and was very pleased. Felt like I choose the right app for my needs.

California Furniture Solutions
United States
About 1 month using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.