Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

March 17, 2025

Great app and amazing support. They're always so quick to help with our setup, really appreciate them!

Seattle Coffee Gear
United States
About 1 year using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 14, 2025

Vignesh helped get me started with the app and was very helpful with our complex zone shipping. The app is pretty easy to use and if there are questions, support is available and will help guide you though.

Shadow Hunter Blinds
United States
1 day using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 13, 2025

Janani was incredibly helpful in guiding me through the platform and addressing all my queries. I had very specific conditions for a free shipping campaign, and several components weren’t triggering correctly to make it work. Janani’s support and expertise were invaluable in resolving these issues—thank you so much for the assistance and guidance!

Bushwakka Adventure Gear
Australia
7 months using the app
Logbase replied March 19, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 11, 2025

So far, this is a really useful app and at a great price. Initial set-up was a little fiddly, but Jennifer in the customer service team was a fantastic help

Your Baby Club
United States
22 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 11, 2025

A fantastic app that perfectly addresses our shipping rates needs, and their support team is incredible at providing quick and helpful assistance - Vignesh helped me sort out an issue I was having and was so helpful!

PK Safety Sandbox
United States
About 2 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 10, 2025

Great App. Vignesh in support was excellent. Was everything we needed for oue store.

www.thomaselectricaldistributors.co.uk
United Kingdom
About 1 month using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited February 4, 2026

Barth, Vignesh and Deepan were very helpful in helping set up our shipping services and scenarios. Barth was again very helpful and we are ready to go live.

Hawkins New York
United States
12 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 5, 2025

Vignesh did a great job of showing us how the app works and assuring us that ShipX would be there to assist as we ran into questions! Thank you for bringing a human approach to a digital product!

Wald Imports
United States
About 20 hours using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 3, 2025

Tried 3 apps tonight trying to find one that does what I need. This app is slick and works well. We were looking for an app that could create shipping rules based on customer tags. This did the trick!

American Legacy Fishing
United States
About 2 hours using the app
Logbase replied March 19, 2025

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

March 2, 2025

Nithish was very thorough and patient with me and very helpful. Greatly appreciated

CIRCUIT BREAKER SUPERSTORE®
United States
4 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.