Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited April 2, 2025

Vignesh & Barath is awesome! He helped us solve a major issue we've been having with shipping. 10/10 recommend. Thanks Vignesh & Barath :)

Tomauri.com
Canada
6 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 25, 2025

We are very pleased with ShipX team and especially thank you so much Janani for being really helpful and more than that Janani was helped us with zoom meeting in clear step by step guidance. We really recommend it.

Kleva Range - Everyday Innovations
Australia
Over 1 year using the app
Logbase replied March 28, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 25, 2025

I scheduled a consultation with the ShjpX team and Durkesh was able to promptly address my concerns and provide solutions to the issues I was facing. Very helpful customer service and their app has lots of customization.

DynaQuest PC
Philippines
About 24 hours using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 24, 2025

Very helpful staff. Especially Durkesh and Siva

Northwest Zoological
United States
24 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 24, 2025

Vignesh was very helpful and resolved my issue quickly and efficiently.

Lazy T Ranch
United States
About 1 month using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 24, 2025

Great customer support! Bindu was able to quickly identify and fix my issue

SUMMIT
Canada
About 17 hours using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 20, 2025

The app is easy to use and has all the features we are looking for to calculate shipping cost. Janani on the support team is very knowledgeable of the app and was very helpful in walking me through different settings and customizations.

Farmhouse Fresh Dev
United States
Over 1 year using the app
Logbase replied March 28, 2025

Thank you for rating our app. We are happy to hear about your positive experience with our product and service.

March 19, 2025

Vignesh helped me solving my issue professionally

MDI Salon Equipment
United States
19 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 19, 2025

Barath made adding our shipping rates super easy! Highly recommend this app.

Stickerbeat.com
Canada
7 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 17, 2025

Great service from Nithish who helped me set up and resolved issues!

OZ Smart
Australia
About 8 hours using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.