Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

April 10, 2025

Great service the team is awesome to help me setup up all my scenarios. I enjoy working with Vignesh! Recommend the app to anyone looking for shipping logics built our for their Shopify site.

My Pickleball Express
United States
17 days using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 9, 2025

Fast and helpful customer service! Janani provided excellent support.

The ForestWatch Store
United States
About 3 years using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 9, 2025

It looks like this app will work very well for our needs. Vignesh was very helpful walking us through set up.

Grand Dog Essentials
Canada
2 days using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited August 5, 2025

Annie & Janani were great at helping with shipping options for local delivery, free shipping zones by postcode as well as explaining app functions.

I 100% recommend Annie & Janani, the team and great app!

Unique Wholefood
Australia
8 months using the app
Logbase replied April 10, 2025

Thank you for taking the time to review our services. Your wonderful feedback is greatly appreciated and helps us to continuously improve.

Edited April 15, 2025

Barath and Nithish was very helpful and helped solve all my problems, I would recommend this app and great customer support :)

Made to Measure Wooden Gates
United Kingdom
About 1 year using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 5, 2025

Nithish has been great. He was patience with my technical issue to connect. He listened to what the shipping issue was. And he has the knowledge to fix it. Fantastic service!
Thank you so much, Nithish!

IMPOWER
Canada
2 days using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 3, 2025

I managed to set most of it up, but had a couple questions which customer service were great in walking me through it

Colour Clad Profiles Ltd
United Kingdom
1 day using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 31, 2025

Amazing support from Nitish at Ship X. I had a really complicated shipping setup to sort out, and he breezed through it like it was nothing. Super helpful, straight to the point, and instant support when I needed it -couldn’t have asked for better!

The Scouse Bird Shop
United Kingdom
Almost 2 years using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 28, 2025

Nithish was very helpful in helping me set up the shipping profiles. Thank you. Had a follow up call with Vignesh who was also very helpful.

Clean Shaven
United Kingdom
1 day using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 27, 2025

Nithish was very patient and concise. Appreciate his eagerness to help

The Lifestyle Co
Australia
About 6 hours using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.