Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

May 12, 2025

Jenifer helped me in a very professional and polite manner. She was patient, attentive, and made sure all my concerns were addressed. I truly appreciate her support!

Elisha Illustrates
Australia
2 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 8, 2025

Nithish was a great help and supported me through creating the first shipping rates, answering all of my questions.

ICON. AMSTERDAM
Netherlands
9 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 7, 2025

Vignesh was incredibly helpful and patient. This is a very complex and feature rich app and he was able to help me set it up exactly as needed. Thanks Vignesh!

Tyner Pond Farm
United States
1 day using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

April 30, 2025

Barath was awesome and super helpful. We needed a little help to finish getting everything setup and he jumped in and understood our requirements quickly. He's sharp! Great app!

Oak Valley Designs
United States
7 days using the app
Logbase replied May 1, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

April 29, 2025

Manaz and Nithish have both been very helpful to setup custom shipping rules for my website. Very helpful team and great product/service :)

Honey & Rose Cakes
Australia
41 minutes using the app
Logbase replied April 30, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

April 26, 2025

Vignesh is amazing...he is patient with all my questions and has helped a very complicated situation

The Shed Box
Canada
3 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited November 3, 2025

Janani, Deepan, Raj have been provided excellent support with setting up the app. I highly recommend

Greenslades Furniture
New Zealand
7 months using the app
Logbase replied April 26, 2025

Thank you for rating our app. Please feel free to reach us if you have any queries, we will be glad to assist you.

April 25, 2025

Wonderful app. Covers all possible scenarios for shipping. We have a very complex shipping structure and Durkesh helped us setup all the scenarios perfectly. Must have for all Shopify Stores.

Caramelly
India
7 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

April 23, 2025

Vignesh was super helpful. I really appreciate the support which made triaging and setting everything up a much better experience than it would have been.

OVD Staging
United States
About 2 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

April 16, 2025

The app does what shopify doesn't do. It is very useful and the team is amazing. They are all helpful and easily find the correct solutions for your business.
Thanks to Vignesh and Durkesh

Eson Direct
United Kingdom
6 days using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.