Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited August 12, 2025

Durkesh was absolutely wonderful. Really helped me get through the setting up process!

Eco Cup Store
United Kingdom
2 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited January 26, 2026

Barath and Rajkumar was extremely helpful in getting my store situated before launch. This should be how Shopify works out of the box! Thanks!

All Thingz UTV
United States
8 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited June 9, 2025

Rajkumar and Durkesh are always quick to respond and are very knowledgable!

About Living
United Kingdom
About 2 years using the app
Logbase replied May 30, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited July 8, 2026

Great customer service Deepan fixed my issues fast and was very helpful. This app is a very powerful tool for product and customer based functions

Infinish
United States
About 1 year using the app
May 26, 2025

I've installed ShipX and followed the kind and expert guidance from Jenifer to set up all the necessary steps. I like this app for its clear GUI, logical configuration, elegance, and helpfulness!

ELIFE
Norway
About 1 month using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 23, 2025

Jennifer was extremely helpful and thorough.

bathmegastore.com
United Kingdom
17 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 23, 2025

i am very happy with Durkesh help, thank you so much for everything

אגן ברזל
Israel
14 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 22, 2025

Durqesh was very helpful and smart guy. He setup everything for us. App works well. It is what we need.
Thank you.

EsonPro.com
United Kingdom
10 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 20, 2025

Great support to help me get my new shipping rates working properly

Rabbit Island Coffee Co.
New Zealand
Over 1 year using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

May 14, 2025

Easy to use and the customer service is fast and helpful!

Dissent Pins
United States
9 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.