Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

November 12, 2024

Vignesh is a wonderful customer service rep! This app is super helpful to set up shipping rates properly.

Bloody Sunday
United States
5 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 7, 2024

I really like the service given by Vignesh and what took us a day to solve with his help sorted within a minute. Thanks!

Green Cricket
Canada
5 months using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 5, 2024

Customer support is always amazing, especially Vignesh!

The Ross Art Group
United States
Almost 3 years using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited January 9, 2025

Platform is great and Vignesh was very helpful. I had another inquiry and I spoke with Jennifer, she resolved our questions very quickly.

Masterspapartsonline
United States
2 months using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited June 23, 2025

Fantastic experience, would highly recommend. I booked a Zoom call and Jennifer set everything up and explained how the application worked, she even helped me with contacting Shopify to have certain things arranged which were required for the application.

Deepan was very helpful when I needed a follow up.

EnviroRides
United Kingdom
8 months using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 21, 2024

I just finished setting everything up for my store with Shipeasy. Even though I had a complex shipping system, I seamlessly scheduled a couple of calls with Vignesh from the customer support team and he helped me very efficiently. Would recommend this app for anyone doing non-trivial shipping rules.

Builder Express
United States
11 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 17, 2024

Rahul was very helpful when i needed help setting up this app highly recommend. Thank you

Clean Beauty Market
Australia
11 days using the app
Logbase replied October 21, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited December 16, 2024

Well done, fast, great work!!!! Vignesh and Barath. Barath is very helpful in every call setup.

Centr
United States
2 months using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 16, 2024

Jennifer was a great help today, and executed the task at hand really quickly, kindly and helped our business out.

We really would reccomend her, great help!

A*

DripUnion
United Kingdom
About 6 hours using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 15, 2024

Needed help setting up the app, scheduled a call and Jennifer was a great help and made the experience very seamless. Highly recommend!

Bear Quartz
United States
5 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.