Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited November 8, 2025

Thank you again Durkesh for the great support this Saturday you spent a lot of energy to fix my problem and now it work.

Thank you again for your patience and Support

Alexandre Cerret

CERRET
Switzerland
11 months using the app
Logbase replied December 10, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you

Edited September 3, 2026

Very helpful app and the customer service is also great. Varatharaj helped me a lot.

Viagrow | Premium Plant Products
United States
Over 1 year using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 25, 2024

Confusing, but it works very well once set up.

And the support is phenomenal. They will help you setup for any scenario you could think of.

Sportova
United States
About 1 year using the app
Logbase replied November 26, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

November 22, 2024

Nitish was very helpful and fast to solve my problem. Thank you!

Armando Poggi
Italy
About 1 month using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 22, 2024

We had some setup and configuration issues but the support was excellent and the team helped me set up my international shipping rates.
Its an excellent app and i would highly recommended it.

The Corkscrew Wine Merchants
Ireland
15 days using the app
Logbase replied November 26, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

November 20, 2024

Nithish helped me very goot to set up the app!

Things I Like Things I Love
Netherlands
8 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 19, 2024

Helped with the install and fixed problems we've been having for a long time! Barath & Vignesh were particularly helpful.

Little Creek Lamb & Beef
United States
5 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 19, 2024

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Zencrafthouse
United States
8 months using the app
Logbase replied December 6, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 18, 2024

One of the best shipping calculating app available in Shopify I'm using this for a long time and the support is very good.

Thank you Nithish. For helping to setting up the app and troubleshooting it to work perfectly.

Snehalayaa Silks
India
About 1 month using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 13, 2024

Thank you for all the help in setting up the shipping. Vindu was very helpull and patient with me as we work towards our web going live. I aim for our shipping to be very easy and a quick checkout, and with your help we can succeed.

Regards
Derick

Biltong Direct
United Kingdom
15 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.