Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

January 8, 2025

I installed this app and I reached out to customer support (Vignesh) and he helped me configure it according to my needs. It was quick to setup and app works great!

Lucca Antiques
United States
3 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 7, 2025

An excellent app for configuring all shipping requirements in the desired format! We were able to meet multiple needs seamlessly using this single app. A special thanks to Durkesh for guiding us through every step and helping us address all our requirements efficiently. Highly recommended!

Banana Club In Vogue Pvt Ltd
India
About 5 hours using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 3, 2025

Durkesh did an amazing job helping me! Thanks!

DOSEFFECT MEDICAL SUPPLY
United States
8 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited October 7, 2026

VP was fabulous and patient setting up my Shipping profiles and scenarios. Great work and i think she should get a pay rise for her app knowledge. We used product tag based conditions to achieve the outcome.

2Magpies
Australia
About 2 years using the app
Logbase replied December 31, 2024

Thank you so much for your wonderful review! It truly means a lot to us. Please reach us if you have any queries, we will be glad to assist you.

December 27, 2024

I installed other apps that have the same functionality but couldn't get much help. I read the reviews about Shipeasy's customer service, and 5 stars is not enough. Durkesh spent almost an hour helping me set everything up and testing every scenario. I have literally spent hours and hours trying to figure this stuff out on my own.

Thank you so much Durkesh for all your help!!!!!!

ProteinSnackShop
United States
About 10 hours using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 26, 2024

Jennifer has been very meticulous, patient and very help. 5 stars for her.

Warrior Plunge
Malaysia
About 4 hours using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 24, 2024

Great service from Durkesh, will need more time getting familiar with things as there is alot of steps but once up its works well.

Shop Kit Kemp
United Kingdom
About 19 hours using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 18, 2024

Amazing customer service! They really take the time to make sure the application is working the way you want it to on your website. Jenifer Joys has been great to work!

Revland Outdoor Living
United States
16 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 11, 2024

Barath offered excellent customer service ad helped resolve all our queries! Thank you.

Vodaland UK Ltd
United Kingdom
14 days using the app
Logbase replied December 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 10, 2024

vignesh is super helpful! He resolved my issue fast and considerate. Very good app!

Simone I. Smith
United States
About 21 hours using the app
Logbase replied December 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.