Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited January 15, 2026

Deepan was amazing at helping me with the multiple location issue and it was a super quick fix. Amazing service from these guys.

Janani was a wonderful help and very patient with me. I am very grateful for her time and expertise.

Tots to Teens Furniture
United States
Over 1 year using the app
Logbase replied July 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 26, 2024

I needed some help setting up shipping rates for various scenarios, Rahul jumped onto a Zoom call and configured the app to handle every scenario in just a few minutes.
Really impressed with response time, explanation and end result - would highly recommend App for handling even the most complex shipping scenarios.

Tiles & Trims
United Kingdom
29 days using the app
Logbase replied July 2, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 21, 2024

Just had a call with Barath who was super helpful to deal with a small complication I had.

Awesome app and great staff

GONG Galaxy
France
6 months using the app
Logbase replied June 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 20, 2024

Jenifer was super helpful on our setup, all seems good so far!

Rayne Automotive
United Kingdom
3 days using the app
Logbase replied June 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 17, 2024

This app is fantastic, and the support team is efficient and helpful!

הראל ועידן הכל לבניין
Israel
About 23 hours using the app
Logbase replied June 21, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 14, 2024

Barath helped us created multiple shipping scenarios and solve my issues. Great guy!

All U Need Garden Supply
United States
2 months using the app
Logbase replied June 15, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 6, 2024

Support works quickly. They solved my problem within a few minutes. Thanks Durkesh kumar R.

GVAwood
United States
8 months using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 6, 2024

Jennifer is amazing! I truly enjoyed working with her, she is so knowledgeable about the product!!!! Wonderful company!

SpaJuiceBar
United States
About 15 hours using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 5, 2024

Barath was so helpful and answered all of questions with ease. Would highly recommend this app!

Amy's Interiors Collection
United States
1 day using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 3, 2024

Great app so far. Helps to simply shipping rates. Barath was of great help during the Zoom meeting!

Genius Game Mods
United States
9 days using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.