Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

May 31, 2024

Wonderful support team! Jenifer is always able to help our company find the shipping solutions that we need. We appreciate this app and the support.

Holly Days Nursery
United States
About 1 month using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited February 26, 2025

I have a difficult store when it comes to shipping. Have spoken to Jenifer in the past over call and today Bindu helped me. Really great support every time. Durkesh too, just had to ask for more help and he was great as well.

MacGregor and MacDuff
United Kingdom
Over 2 years using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited December 16, 2024

Barath, Siva & Rahul & Vinduja was great help with setting up our app, Logbase has a variety of apps that are helpful with delivery logistics (specially date picker), their app makes delivery logistics very easy, just download and schedule a setup call with them!

Pafe Plants
United States
Over 1 year using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 26, 2024

Great technical support, Shipeasy functionality gets round Shopify's awful UK postcode handling.

Happy customer!

Hilltop Pet Food
United Kingdom
8 months using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 23, 2024

Thank you to Jennifer Joys for the excellent training; it has been very helpful and made setting up the app easier.

The app is truly amazing, and the support provided is exceptional. I highly recommend this app for resolving any shipping-related issues.

ganeshkart.com
India
About 1 hour using the app
Logbase replied May 24, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited December 16, 2024

Barath again helped and was an amazing help setting up the app. The app, by nature, is a little complex as with any shipping apps so if you do download, be sure to book a set up call with them and they will get the app set up within 10 mins in real time!

Highly recommend

Dahing Plants
United States
7 months using the app
Logbase replied May 24, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 17, 2024

THE BEST customer support. Shipping formulas can be complex and this is a very awesome product once you take a little bit of time to learn it. Customer support is the best out of any app I've used in our 6+ years in business. Absolutely fantastic support.

Channel XR
United States
8 months using the app
Logbase replied May 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 15, 2024

The app has a clean, well organised interface, making it really easy to use.

The app development team are easy to contact and the level of support is fantastic.

Thank you!

ShielderChassis
United Kingdom
About 1 hour using the app
Logbase replied May 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 9, 2024

Annie was very helpful. I am very happy with the app now that I know how to use it thanks to Annies help. Would definitely recommend.

Mirror Warehouse
Australia
15 days using the app
Logbase replied May 10, 2024

“We're really grateful and appreciate you taking the time to share your rating with us."

May 3, 2024

Very easy set up and great support from Vinduja who was able to explain all steps and reassured me that this service will work with us now and grow with our brand in the future. Thank you again for your time:)

Rock Luggage
United Kingdom
About 1 hour using the app
Logbase replied May 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.