Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

February 5, 2024

Rahul, was excellent with the onboarding and support process. I highly recommend his service, and this company. Thank you!

Living Supplements
South Africa
About 2 months using the app
Logbase replied February 7, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited December 24, 2024

Barath and Durkesh helped me. I recently installed the app and attempted to configure it on my own. However, due to the complexity of our shipping rules, I decided to reach out to the support team. Vinduja from the support team promptly responded and organized a Zoom meeting within minutes. She dedicated almost an hour and a half to assist us in setting up the app according to our specific requirements.

This 5-star rating is a testament to Vinduja's exceptional support and dedication. She truly deserves commendation for her outstanding assistance!

Mahal Mart
Australia
11 months using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited July 16, 2026

Great app for advanced shipping rules and great support. Got help from VP via zoom.

Ovolin
Sweden
Over 2 years using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

February 1, 2024

Vinduja was absolutey wonderful with us. Highly recommended. Amazing support team. Top App to pick

Singal's
Canada
2 days using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited September 30, 2025

Janani is a fantastic support person. Excellent helpful service!

Heliconia & Co.
Australia
Almost 2 years using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited October 17, 2024

I had a really helpful set up call with Siva and Berath. Thank you!

Superette Store
United Kingdom
12 months using the app
Logbase replied February 8, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited December 29, 2025

Barath, Siva, Deepan and Raj have shown immense patience helping me set the apps up for my website. Siva has been especially helpful throughout the process. In a world that often lacks quality customer service, these guys are the best!

John's Garden Company
United States
Almost 2 years using the app
Logbase replied January 31, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 23, 2024

Rahul was very helpful in fixing my issue, fantastic service

Double Black Offroad
Australia
1 day using the app
Logbase replied January 25, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 22, 2024

Jennifer has been very helpful, great support :)

Velmano
Germany
9 minutes using the app
Logbase replied January 23, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited February 10, 2025

Nithish assistance was fantastic, surpassing our expectations. His service went above and beyond, and as a result, our system is functioning perfectly.

petitstresors
Australia
About 1 year using the app
Logbase replied January 25, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!