Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited February 24, 2026

The support team is amazing — very friendly, patient, and always willing to go the extra mile. They helped us solve complex shipping scenarios step by step and never gave up until everything worked correctly. Truly appreciate their support!

Shopdaddy-Studio
Ukraine
About 2 years using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 28, 2023

Very fast, helpful support and reliable app for adjusting shipping rates.

Heritage House
United States
4 months using the app
Logbase replied December 31, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 26, 2023

This app has been great so far! i went through about 10 different shipping apps before finding shipeasy (including at least 5 recommended from shopify support team based on my specific needs) But nothing was working for me until now!
Janani was very helpful as well (as the other customer service assosiate i had a meeting with this morning).She solved all my trouble shooting issues!

KingofMattresses
Canada
3 days using the app
Logbase replied December 28, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 11, 2023

Great customer service by Janani. Great experience overall.

Holybro Store
Hong Kong SAR
Over 1 year using the app
Logbase replied December 13, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 11, 2023

Outstanding support and functionalities.

I've tried many shipping apps and many support teams behind. Nothing come closes to Shipeasy! Must try.

Semences du Portage
Canada
4 days using the app
Logbase replied December 12, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

Edited December 18, 2023

I have a wonderful setup meeting with Jeniffer. Very kind and helpful service. works great!

my name is Niv
Israel
11 days using the app
Logbase replied December 10, 2023

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 8, 2023

Rahul was a big help setting everything up. The app seems to have all the features we need to handle our shipping across the country with complex product shipping costs.

Kootenay Murphy Beds
Canada
1 day using the app
Logbase replied December 10, 2023

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

November 29, 2023

Fantastic shipping rates app with extreme amounts of flexibility and combination options.
Not to mention their super quick and friendly support.

Can't recommend it enough! Worth every penny!

Nordic Ergo ApS
Denmark
2 days using the app
Logbase replied December 1, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

November 22, 2023

Rahul and Sidharth has helped us in App setup! Highly Recommend.

CakeBee
India
3 months using the app
Logbase replied November 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

November 14, 2023

Raj was great customer service and help me set up my store!

Ikedas California Country Market
United States
5 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.