Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

October 18, 2023

Great app. Give you control of all aspects of shipping rates. And great support too. Always quick to reply and nothing too much trouble. Thank you.

LYTES
Australia
10 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

October 18, 2023

Very supporting staff, really liked their behavior, surely recommend this company.
Shiva was supporting and really like his way of communication and guidance.
Thanks

Dynamic Labs
United States
1 day using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

October 13, 2023

Jenifer was a great help and assisted without issue. 100% happy with the support.

Topline Cleary's
Ireland
About 7 hours using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

October 13, 2023

Rahul was very helpful with configuring the shipping rates. Very quick turnaround time. Appreciate it!

SimplyTek
Sri Lanka
7 days using the app
Logbase replied October 14, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

October 13, 2023

I dealt with Janani regarding Shipeasy, and she was fantastic at letting me know how the platform works, she took the time to show me via remote control how to implement the perfect scenarios I was after when shipping our products. Thank you! Great service, great product! I would definitely recommend!

P&R Styling
Australia
6 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

Edited July 11, 2025

Deepan was very helpful and patient with our team.

Green Collect
Australia
Almost 2 years using the app
Logbase replied October 10, 2023

Thank you so much for the wonderful review! It means a lot. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 10, 2023

Thanks so much to Rahul for the wonderful service and empathy (in India
!!) A wonderful job you have done exactly what I needed. Thanks again.

Peter & Son NZ
New Zealand
About 9 hours using the app
Logbase replied October 11, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

October 10, 2023

Jenifer was so patient and was so helpful! This app is so awesome because of its support team! Without the support team I wouldn’t know what to do.

adorn.house
United States
4 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

October 9, 2023

Great app and excellent customer service! I wanted to especially mention Rahul who went out of the way to find a solution for the problem I was facing.

Ultrahuman
India
About 18 hours using the app
Logbase replied October 10, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

October 6, 2023

Very helpful team for the setup of your shipping. Siva helped me to go through the configuration!

ALPHADOGDISTRIBUTION
Canada
About 20 hours using the app
Logbase replied October 10, 2023

We appreciate you taking the time to leave us a 5-star review. It means a lot to the whole team.