Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited July 30, 2024

I have been using Shipeasy for few months now, today Annie was very helpful when something didn't go as expected, she found the problem and solved it real quick. The assistance team has been really helpful.

The General Pet Store
Australia
Over 1 year using the app
Logbase replied September 15, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

September 4, 2023

Thanks Rahul for the amazing help with the process for getting the settings I wanted. Amazing app

Dissyco
Malaysia
About 1 hour using the app
Logbase replied September 5, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

September 6, 2023

Wonderful shipping rate app. Support was very quick and responsive. This app is a must-have for displaying proper shipping rates to customers.

Yoloha Yoga
United States
1 day using the app
Logbase replied September 7, 2023

We deeply value your positive review, and we want you to understand that we're committed to offering assistance and support whenever you have questions or concerns. Please feel free to contact us without hesitation; your satisfaction is of utmost importance to us 😊

Edited February 15, 2024

Another great experience with the chat - extremely helpful and patient. Thanks heaps.

Vinduja was wonderful, and incredibly helpful. A fabulous app too,

Paulas Home & Living
New Zealand
8 months using the app
Logbase replied September 13, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

Edited November 15, 2024

Vignesh is a great helper! He helped set up my shipping rates and delivery conditions. He was very quick and helpful!
Thanks!

SensibleEdibles
United States
Over 1 year using the app
Logbase replied August 24, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

August 22, 2023

Rahul and Vinduj provided great service, thanks for your help! Would recommend this app for anyone who needs to calculate shipping.

Funsquare
Australia
About 7 hours using the app
Logbase replied August 23, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

August 17, 2023

Absolutely amazing support from Jenifer and Siva during the set-up process. I highly recommend this App. Dedication to customer service is excellent!

Noah Living
Germany
3 days using the app
Logbase replied August 18, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 20, 2023

The best and most reasonably priced app for creating shipping rates with different scenarios and conditions. Customer service is always quick to answer.

Unspoken Fashion
United States
Over 1 year using the app
Logbase replied August 22, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited April 11, 2025

Quick response!! They have the best customer service. They answer my questions in seconds and also help me fix the set up issues right away. The interface is very easy to use. Highly recommended!! Thank you Janani and Barath for your help!

Jamesdar
United States
Over 1 year using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited November 5, 2025

We have a very complex shipping situation that no other apps have been able to accommodate and Dhana has found a workaround and we can now hit the ground running. Very helpful :-) Durkesh has been very helpful in helping me set up the rules

Tough Tools
United Kingdom
About 2 years using the app
Logbase replied September 1, 2023

We sincerely thank you for your positive review! If you have any inquiries or any concerns arise, please feel free to reach out to us. We are dedicated to assisting and supporting you in any way we can.