Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited November 25, 2021

App did what many other more expensive apps couldn't have done. AMAZING CUSTOMER SERVICE !Great JOB!

ShoeKid.ca
Canada
2 days using the app
October 26, 2022

Janani helped me with the installation and it worked. I can adjust the shipping per item now. thanks

Anything Speaker
United States
4 months using the app
December 8, 2022

Siva was very helpful to fix our setup in the app. He helped me with everything I needed. Thank you!

The Hardscape Exchange
United States
5 months using the app
Logbase replied January 24, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

March 3, 2023

Very good app and great support! Cover all my need about the shipping rates. Highly reccomended 10/10

Root Rotation
Vietnam
About 3 hours using the app
Logbase replied March 3, 2023

Thanks for your wonderful review! We really appreciate your feedback, and looking forward to assisting you

July 18, 2022

Great customer service, easily schedule zoom call to help setup and also go over any issues that we had

Vale Pet Foods
United Kingdom
5 months using the app
March 20, 2023

Great support from Siva and a good app to help merge shipping costs to a higher rate. Highly recommend

Sound Insulation
United Kingdom
About 1 month using the app
Logbase replied March 21, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

February 15, 2022

Sivas support was outstanding. Knew exactly how to implement what I was wanting. Thanks for a great app.

Kiwi Cases
New Zealand
About 1 hour using the app
July 27, 2023

Raghul was a problem solver , very understanding and polite .
i am very happy with the setup.
Thank you

meat heaven
Australia
3 days using the app
Logbase replied July 28, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

July 6, 2023

Wonderful app. Support team is super helpful. Thanks to Vinduja for helping us.

BlueJay Avenue
United States
Over 1 year using the app
Logbase replied July 6, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

August 22, 2022

Thanks for helping me with setting up the shipping rates @Janani. Really appreciate for your best service.

PC MART
Australia
5 days using the app