Reviews (1,253)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

September 29, 2022

Annie was amazingly helpful with setup. App seems to work as intended and I have no issues with it so far.

Miners Mix
United States
9 days using the app
January 19, 2023

Raj was very helpful in helping me set up the Shipping Rates app over zoom, very informative and precise.

Shop Advantus
United States
2 days using the app
Edited May 19, 2023

Siva is very helpful and friendly. Thank you for your help. Problem all solved. The product is very useful

Hummmingbird Medical Tech Inc.
Canada
About 1 month using the app
Logbase replied April 20, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

June 20, 2023

Janani provided great service. Able to set up rural shipping rates based on post codes in NZ. Works well!

The Coffee Collective
New Zealand
8 months using the app
Logbase replied June 20, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

September 15, 2022

Customer service is excellent! Helped me complete setting up my app in no time, and it works wonderfully!!

Summit Arbor LLC
United States
About 16 hours using the app
February 23, 2023

The app works really well, and the support is fast and super professional!
I Highly recommend to all stores

Luxpanels
Australia
About 3 hours using the app
Logbase replied February 23, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Thanks
Sudhan
Logbase

June 16, 2022

Great support easy to reach and the app does exactly what I needed. Many thanks to Siva he was very helpful!

The PVC Shop
United Kingdom
About 6 hours using the app
May 3, 2023

Great support provided by Siva! App does everything we need and looking forward to putting it into practice.

JRS Industrial Supplies
United Kingdom
About 1 month using the app
Logbase replied May 4, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

June 2, 2023

Mr Rahul was extremely helpful in getting it started for our team. Highly recommended, Support is very good.

Ware Innovations Mumbai
India
4 days using the app
Logbase replied June 2, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

June 5, 2023

The support is super helpful. They guided me through the setup via Zoom. Thank you a lot for helping me out.

Melaninful
Vietnam
2 months using the app
Logbase replied June 5, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you once again!