Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

November 7, 2023

We hit a slight snag with post codes... Kumar was very fast to find and fix the problem, very happy with service

LifesizeCutouts
Australia
Over 1 year using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

Edited December 4, 2023

Worked with Rahul and he jumped in to escalate the help needed. This app has good customer service.

USA Environmental Services
United States
About 1 month using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review. Please feel free to reach us if you have any queries, we will be glad to assist you.

November 3, 2023

Amazing support by Vindu! Had a problem and it was resolved in under 5hrs. I would recommend this app to everyone.

BIO RAW
Canada
About 1 year using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you anytime.

Edited March 23, 2026

100% would recommend this app. The customer service is impeccable and always ready to answer any queries. Special thanks to Rahul for helping me.

I always like Logbase service as its very fast and easy to contact their team. Deepan helped me with the issues we had regarding postcode. Thank you

Lofra Cookers
United Kingdom
Over 2 years using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

Edited October 24, 2026

Great service from VP! Used product tag and delivery dates for our store. Really helpful and sorted everything we needed instantly!

Walsingham Farm Shop
United Kingdom
About 3 years using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

October 25, 2023

Incredible support and a super flexible app. Answered a set up query within minutes, and accessed the store and fixed it up for me. All done in 5 minutes!! Can't rate highly enough.

Karibou Kids
New Zealand
5 days using the app
Logbase replied October 26, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

October 23, 2023

Siva was very knowledgeable and help integrate both Shipeasy and Pickeasy seamlessly on my website. Highly recommend!

The Artisan Gift Boxes
United States
8 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

Edited July 22, 2024

Barath and Vinduja provided a great service and solved my set up problem in a few moments.

The app is simple to set up and provides the flexibility needed.

koala-usa
United States
9 months using the app
Logbase replied October 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

October 19, 2023

Rajkumar helped solve a problem that arose, in general, I really liked the application, there are many opportunities to solve your problems!

M-TAC
United States
Over 1 year using the app
Logbase replied October 20, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

October 19, 2023

Had Good Experience working with this App. Best Suggestion for Weight Based & Quantity Shipping. Got Good Satisfied Work Experience with Rahul !

Vliving
India
1 day using the app
Logbase replied October 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.