Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

June 22, 2023

Love this app and the support, especially a big thank you to Rahul and Vinduja, for their super quick responses when we need assistance.
Highly recommended

Na'vi Organics
United Kingdom
3 months using the app
Logbase replied June 22, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

October 8, 2021

Fantastic app. Customer service is always on hand to help with any issues or with the needs of a business changing shipping options. Can't thank them enough

DripDrop Vapour
United Kingdom
3 days using the app
August 17, 2022

Raj was very helpful and saved my store when we were in a bind. Again, can't thank them enough. We could not ship products for a few hours so this was amazing

NV Home
United States
About 20 hours using the app
June 30, 2023

Rahul, was awesome. He help figure out my shipping and also provided excellent customer service. I also excited with another product that he walked me through.

Triple-CBoutique
United States
About 11 hours using the app
Logbase replied June 30, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

Edited December 17, 2025

The support for this app is outstanding! Deepan really helped me set up the unique shipping needs for my store quickly and effectively. I definitely recommend!

Roots to Fruits Nursery
United States
Over 3 years using the app
July 11, 2022

Sevice of app is very good. Mr. siva is very helpful and so kind for helping us out. Great service we recieved. Thank You so much for the help.
Appreciate Kudos.

skylightsrooflight
United Kingdom
21 days using the app
July 3, 2023

Top notch customer service. They respond instantly via chat. Very VERY helpful. In addition, this app is very flexible and can handle most any shipping scenario.

Federal Flags®
United States
8 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

May 26, 2022

I just want to apply the dynamic shipping rate and this app helped me to achieve that. The Shiva from the support team helped me to get this working. Great work!!

Avimee Herbal
India
About 6 hours using the app
March 10, 2023

Fantastic support and a great app. We can now give our customers the choice of carrier and we have custom rates based on postcodes. Solved 2 big problems for us.

Palm Safe
United Kingdom
About 1 month using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

July 19, 2023

Really wonderful customer service and app features. Siva helped me troubleshoot, made great recommendations and was very clear and quick! We are very appreciative -

Ahimsa® Wholesale
United States
23 days using the app
Logbase replied August 4, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊