Reviews (89)

Overall rating
2.8
Counts per rating level
  • 55% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 28% of ratings are 1 stars
January 13, 2025

App is misleading. No free plan available. 30 day free trial. Should state "Free Trial Available" like every other app is required to do. Waiting until after installation, creation of account and collection of personal and store info to give notice that it is simply a 30 day trial is dishonest business.

Woodsman
Australia
6 minutes using the app
February 28, 2018

If you ship a lot of orders, I would recommend trying a different company - the customer service team at Shippit are very frustrating to deal with if there's ever an issue.
If you're not shipping too many orders, they might not be as infuriating.

Tint Department
Australia
3 months using the app
September 19, 2022

The Shippit platform is great and easy to use. I really like how they provide some courier options such as: TNT, Fastway and Couriers Please. Unfortunately they have over promised and under delivered. Their integration doesn't allow us to ship DG items. Also the Australia Post My Business Integration keeps getting pushed further and further back.

SolarBox
Australia
5 months using the app
Shippit replied November 3, 2022

Hi there SolarBox,

Thank you for taking the time to leave us a review. Shippit takes our customer's feedback seriously, so if there is anything we can do to improve your customer experience, please email hello@shippit.com and one of our lovely staff will be in touch with you directly.

We'd like to apologise for the delay as things don't always go to plan and add that we will be finally launching the Australia Post My Business integration later this month! Again, please reach out if you'd like any help or simply to learn more about this exciting integration.

Kindest regards,
Sophie
Shippit

Edited November 14, 2018

Shippit is a simple to use app which streamlines and simplifies the fulfilment process. Good selection of couriers available at competitive rates. Being the customer service for our customers about their shipping saves us time/manpower.

Keepiece Co
Australia
About 1 month using the app
November 15, 2018

Shippit has been awesome for us. Being a relatively small business but also trying to scale we needed a quick & efficient way to ship products. Shippit makes it so easy & we have managed to decrease our Pick/Pack/Dispatch time by half. Although there are a couple of issues that we have experienced along the way, the customer service team is awesome with assisting and getting issues troubleshooted for us as quickly as possible. They are also wiling to take on feedback & make changes to customers needs which is awesome. We have also been able to ship from our stores which has been almost seamless. Would recommend to anyone.

Mocha
Australia
3 months using the app
November 15, 2018

We moved to Shippit from an in-house system that integrated with Australia Post via a CSV upload which was hard coded and inflexible. Shippit 's downgrader will save us a substational amount in shipping costs this year and we have so much more control and visibility over orders.

We like the simple interface with just a few tabs that are easy to understand and come to grips with quickly when there are hundreds of orders in the system all at different stages. Our customers also receive very high-quality information and in a timely manner.

We would highly recommend it!

Walnut Melbourne
Australia
5 months using the app
July 26, 2019

Shippit provides excellent rates but also allows you to bring your own contracted shipping rates. Getting all the configurations right can be a little tricky but Aaron in support is absolutely amazing. He truly went above & beyond to work out the best possible personalised solution for my new Shopify store. He researched Shopify capabilities on my behalf to get the best possible outcome. Aaron is patient, creative, thoughtful and a real asset to the Shippit team. Thank you for your help Aaron.

Chile Mojo
Australia
About 1 month using the app
Edited December 16, 2021

Very very poor customer service. Can never get a hold of someone. Ever since our account manager left the company it has been a horrible experience.

Click Parts Australia
Australia
6 months using the app
Shippit replied December 16, 2021

Hi Click Parts Australia,
Thank you for taking the time to leave a review and your feedback. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. If there is anything we can do to assist you, please reach out to hello@shippit.com and our customer support team will be more than happy to assist. Otherwise, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit

November 16, 2022

Shippit is by far the most easy to use solution to manage shipments in Shopify. Appealing interface, intuitive layout and competitive rates out of the box. Support has been great as well.

Good Groceries
Australia
About 1 year using the app
Shippit replied November 17, 2022

Hi Good Groceries,

Thanks for taking the time to leave us a positive review! We're extremely happy to hear about how Shippit was able to help you simplify and manage your shipping. We look forward to working with you for years to come!

Best wishes,
Sophie
Shippit