Reviews (89)
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Shippit is a really simple user friendly app.
Setting up the app was very straight forward and stress free.
It makes printing labels, booking and getting live quotes an easy process.
The staff are always very helpful weather we contact them through live chat or email. They always go above and beyond !
From the start it was very user friendly. We started processing orders using Shippit during our busy months and it saved many hours of work.
The support is fantastic and it is so easy to use. Works well with our Shopify store.
Great support and help when needed.
The rates are good and booking system is all good but you can forget about good customer service especially billing related.
Their apps are not very good compare to others when it comes to store with large SKU and different packaging dimensions.
Hi Nestz Living,
Thank you for taking the time to leave a review and for sharing your concerns. We are glad that you are satisfied with our rates and booking system. Last year taught us a lot and we have significantly invested in our app as well as our support team so that they can better help merchants. We always look to continuously improve, so we are open to feedback. If there is any assistance that can be offered, please let us know, and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you again soon.
Kindest regards,
Sarah
Shippit
They will charge you massive insurance fees to ship products but once the products are lost, they will make it impossible for you to claim the money. It is much easier and more affordable to use the Australia Post Express Post platform
Hi Parlour X,
It was great to get in touch and speak to you directly. We're glad your integration is now up and running and everything is working smoothly! Please let us know if you require any further assistance, we're always happy to help.
Kind regards,
Sophie
Shippit
No customer support. Overcharged and still no response to my complaint/enquiry. The app also doesn't support Auspost shipping without an account (and an app isn't required for anyone who already does have an account with Auspost).
Thank you for the review and I'm sorry to hear about your experience. I can't see any support enquiries from 'White Sands' so can you send your full request to hello@shippit.com so our team can get back to you ASAP.
Shippit has made my despatch and tracking process a breeze. Have the choice of several providers has reduced my shipping bill for sure - as opposed to using Australia Post alone - Thanks Shippit - Knotty is a very happy customer.
Shippit is excellent! It has cut down order processing considerably in the Beserk office and sped up the packing process. We would be lost without Shippit and highly recommend it to all businesses who are looking for a shipping solution. :)
We use Shippit and have done so for the last 4 years, The service just gets better and better and I like how they are always evolving with new technology. The customer service chat is always helpful too.
Love this app. Has really helped streamline our shipping. Really like the support service and the fact that shippit keeps and eye on our packages and will rebook if anything is forgotten or not picked up
We have been using Shippit with our business as we've grown over the past few years, and it's scaled with us really well.
Very happy with the range of options it affords.
Thanks for the review Bauerfeind! We're glad you enjoy our product and are working to perfect our platform. :)
